Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Erika Meza Jimenez

Huffman ,TX

Summary

Dynamic professional with a proven track record at Woodforest National Bank, adept in audit preparation and fostering strong relationships. Excelled in staff training, enhancing operational efficiency, and driving sales growth through strategic cross-selling. Known for an exceptional work ethic and multitasking abilities, consistently delivering results beyond expectations.


Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.

Overview

5
5
years of professional experience

Work History

Assistant Branch Manager

Woodforest National Bank
08.2023 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.

Retail Banker

Woodforest National Bank
07.2021 - Current
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Complied with regulatory, legal and ethical requirements to protect bank assets.
  • Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.

Stocker Associate

TJ MAXX
09.2021 - 07.2023
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Assisted customers in locating products, providing excellent customer service and driving repeat business.

Retail Sales Associate

IAH AIRPORT
08.2019 - 07.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Education

High School Diploma -

Hargrave High School
Huffman, TX
05-2019

Skills

  • Banking
  • Audit preparation
  • Staff education and training
  • Loan application evaluation
  • Relationship building and management
  • Sales expertise
  • Cash handling expertise
  • Approachable
  • Marketing
  • Dependable
  • Multitasking
  • Excellent work ethic

Accomplishments

  • Grew new accounts 10% in only 6 months.
  • Repeatedly received recognition from superiors for excellence in service.
  • Supervised team of 6 staff members.
  • Received the “top producer Award” for exemplary performance and recognition for handling the largest account in the company.

Languages

Spanish
Native or Bilingual

Timeline

Assistant Branch Manager

Woodforest National Bank
08.2023 - Current

Stocker Associate

TJ MAXX
09.2021 - 07.2023

Retail Banker

Woodforest National Bank
07.2021 - Current

Retail Sales Associate

IAH AIRPORT
08.2019 - 07.2023

High School Diploma -

Hargrave High School

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Erika Meza Jimenez