Erika Miller
South Chesterfield,VA
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Results-driven sales associate committed to continuous growth in sales revenue. Consistently achieves goals in revenues, new account development and product sales.
Overview
9
9
years of professional experience
Work History
Sales Associate
Spirit Halloween LLC
Colonial Heights, VA
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Dog Groomer
Pride Pups Dog Grooming
South Chesterfield, VA
04.2021 - Current
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Self owned business out of private home where we find it is a more relaxing environment for dogs when getting grooming services done.
Warehouse Associate
Amazon
Prince George, VA
11.2021 - 11.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated forklifts to transfer inventory to and from target destinations.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Sales Associate
Spirit Halloween LLC
Colonial Heights, VA
08.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Maintained records related to sales, returns and inventory availability.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Dog Groomer
PetSmart
Colonial Heights, VA
06.2018 - 04.2021
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Trimmed nails using clippers and grinders.
- Bathed dogs to remove fleas, ticks and other skin parasites.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Sales Associate
Spencer's Gifts
Colonial Heights, VA
11.2017 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Pet Care Associate
PetSmart
Colonial Heights, United States
08.2015 - 06.2018
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Monitored water quality and temperature for fish tanks and goldfish bowls.
- Administered regular and special medications for pets.
- Maintained relationships with local veterinarians in case of emergencies.
- Cared for gerbils, guinea pigs and hamsters.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Beauty Advisor
Ulta Beauty
Midlothian, VA
08.2016 - 05.2017
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Recommended specific hair and beauty products to meet individual customer needs.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Managed efficient cash register operations.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA06.2014
Skills
- Upselling Techniques
- Inventory Control Procedures
- Verbal and Written Communication
- Sales Trends
- Stockroom Upkeep
- Cash Handling
- Stocking and Receiving
- Teamwork and Collaboration
- Customer Service
- Upselling Products and Services
- Retail Knowledge
- Online Systems
- Microsoft PowerPoint
- Microsoft Dynamics
- Google Spreadsheets
- Persuasive Selling
- Store Opening and Closing
- POS System Operations
- Design Changes
- Design Visualization
- Frame and Component Building
- Merchandising Strategies
- Food Supplement Preparation
- Feeding and Watering
- Animal Examinations
- Grooming Area Sanitation
- Animal Observations
- Animal Grooming
- Equipment Disinfection
- Pet Exercising
- Basic Animal Care
Timeline
Sales Associate
Spirit Halloween LLC
08.2022 - Current
Warehouse Associate
Amazon
11.2021 - 11.2021
Sales Associate
Spirit Halloween LLC
08.2021 - 11.2021
Dog Groomer
Pride Pups Dog Grooming
04.2021 - Current
Dog Groomer
PetSmart
06.2018 - 04.2021
Sales Associate
Spencer's Gifts
11.2017 - 06.2018
Beauty Advisor
Ulta Beauty
08.2016 - 05.2017
Pet Care Associate
PetSmart
08.2015 - 06.2018
High School Diploma -
Lloyd C. Bird High School
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