Erika Miller
St. Louis,US
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Experienced with customer relationship management and sales techniques. Utilizes persuasive communication to convert leads into sales and meet targets. Track record of maintaining high customer satisfaction and working collaboratively with team members to achieve shared objectives.
Professional sales representative with strong expertise in call center environments. Proven track record of surpassing sales targets through effective communication and persuasive techniques. Adept at fostering team collaboration and adapting to changing circumstances to ensure optimal results. Skilled in customer relationship management, conflict resolution, and utilizing sales software to maximize productivity. Reliable and results-driven, consistently contributing to team goals and customer satisfaction.
Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
12
12
years of professional experience
Work History
Residential Sales Representative
Spectrum
St Louis, MO
10.2024 - 07.2026
- Developed comprehensive knowledge of residential services and product offerings to enhance customer interactions.
- Executed sales strategies to meet and exceed monthly targets while ensuring customer satisfaction.
- Collaborated with cross-functional teams to streamline sales processes and improve service delivery.
- Trained and mentored new sales representatives on best practices and company policies.
- Managed high call volumes while maintaining quality assurance standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance call handling efficiency.
- Assisted in operational planning and execution, ensuring adherence to quality standards.
- Adapted quickly to new systems, enhancing team efficiency and workflow management.
- Learned new materials, processes, and programs quickly.
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
Assistant Manager of Sales
Extra Space Storage
St. Louis, MO
02.2024 - 01.2025
- Kept track of line processes to ensure that quality, quantity, and presentation remained consistent
- Keeping the environment clean
- Took on extra responsibilities to help
- Was in charge of unboxing supplies, shelving stock, and rotating items as well as overseeing
- Worked to establish key internal functions and outline the scope of positions by recruiting, hiring, and training new employees.
- Worked to establish key internal functions and outline the scope of positions by recruiting, hiring, and training new employees.
- Managed and mentored team of 50 employees.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Analyzed sales data to identify trends, driving strategies for inventory management and product placement.
- Implemented visual merchandising standards, improving product displays to boost customer engagement and sales.
- Led loss prevention initiatives, reducing shrinkage through effective staff training and monitoring practices.
- Developed promotional campaigns in collaboration with marketing teams, increasing foot traffic and sales performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Led team meetings to discuss performance metrics and strategize on improving customer engagement strategies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Supervised daily operations of cash register systems, ensuring accurate transactions and customer service excellence.
- Developed staff schedules to align with peak business hours, maximizing efficiency and service quality.
- Resolved customer inquiries and complaints swiftly, fostering positive relationships and loyalty.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
Assistant Manager
Gordon Food Service
St Louis, MO
03.2023 - 2024
- Assisted in managing daily operations to ensure efficient workflow and optimal service delivery.
- Coordinated staff schedules and training sessions to enhance team performance and customer satisfaction.
- Supported inventory management by monitoring stock levels and implementing restocking procedures.
- Collaborated with senior management to develop strategies for improving operational efficiency and service quality.
- Operated point-of-sale systems, ensuring accurate transaction processing.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained store presentation by organizing merchandise and conducting inventory checks.
- Supported daily operational tasks, contributing to a smooth store environment.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Demonstrated exceptional product knowledge, keeping up-to-date with industry trends and new releases.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently during high-traffic periods.
- Maintained organized merchandise displays to optimize sales and customer engagement.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Implemented feedback from customer surveys to enhance shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Manager, Risk Management
Chipotle Mexican Grill
Saint Louis, Mo
11.2019 - 02.2022
- Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
- Was in charge of the day-to-day activities of 10 employees in Chipotle, establishment, fostering an inspiring environment to maximize employee satisfaction.
- Was in charge of coordinating and organizing all of the restaurant's inventory.
- Assist and train employees, as well as provide incentives when appropriate.
- Increased quality assurance by performing frequent line checks.
- Hired top-notch employees for the positions.
- Established and enforced performance and service standards to maintain a consistent, high-quality environment dedicated to customer satisfaction.
- Taught employees proper cooking techniques, as well as safety rules and productivity strategies.
- Each shift is led by me, who delegate duties, assign tasks, and follow up with all team members.
- Monitor food quality and temperature throughout the day to comply with Health and Safety regulations.
- Made meals from scratch using authentic, well-known recipes that drew customers back to the restaurant time and time again.
- Follow proper sanitation and safety procedures when it comes to knife handling and kitchen equipment.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Assisted in the development of prices based on inventory costs and portion sizes.
- Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
- Controlled the use of ingredients and food products by analyzing availability, customer traffic, and item popularity, resulting in a 0.1% reduction in food waste.
- Created recipes and menus using my knowledge of market demand and culinary trends.
- Bought food and built strong relationships with vendors.
- Ensured that the restaurant complied with all federal, state, and local food safety and hygiene regulations.
- Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
- Used previous supply needs and forecasted business levels to estimate required supplies.
- Implemented cutting-edge programs, such as the program, to boost employee retention and reduce turnover.
- Completed talent acquisition and management for internal/external placements.
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
- Created effective business plans to ensure that strategic decisions were in line with long-term goals.
- Am in charge of hiring, assigning, training, motivating, and terminating employees.
- Worked directly with management, assistant manager,, and other department to brainstorm, discuss strategy, and mitigate [
- Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
- Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
- Devised and implemented effective marketing strategies that increased the store's ranking by 4 positions.
- Developed sales policies that governed follow-up and conversion processes.
- Increased efficiency by coaching and mentoring
- Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
- Increased efficiency by coaching and mentoring mentor principles, industry practices, company procedures system.
- Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that improved operational quality.
- Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits.
- By coordinating consistent floor merchandise plan changes to drive sales, I was able to increase profitability.
- Trained, mentored, and developed new cashiers using positive and encouraging techniques to maximize performance and team contributions.
Aramark
Saint Ann, MO
11.2014 - 05.2019
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Copied, logged, and scanned supporting documents before filing everything in the client's files.
- Maintained a well-organized mise en place to keep work efficient and consistent.
- Kept track of line processes to ensure that quality, quantity, and presentation remained consistent.
- Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
- Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
- Pioneered the introduction of new market items and oversaw the production of the wildly popular Sunday brunch.
- Examined departmental documents to determine how they should be distributed and filed.
- Avoided cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Created recipes and menus using my knowledge of market demand and culinary trends.
Education
Culinary Arts - Culinary
St.Louis Job Corps
05.2014
High School Diploma -
Normandy Tech High School
St Louis, MO05.2011
Skills
- Goal oriented
- Buyer representation
- Contract drafting
- Sales presentations
- Quick learner
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Cash handling accuracy
- Goal-oriented mindset
- Customer engagement
- Payment processing
- Loyalty program promotion
- Product knowledge
- Conflict resolution
- Upselling techniques
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Relationship building
- Goal setting
- Schedule preparation
- Workforce management
- Performance evaluations
- Clear communication
- Inventory management
- Positive attitude
- Data entry
- Verbal communication
- Dedicated team player
- Resourceful
- File maintenance
- Scheduling appointments
- Front office management
- Document management
- Strong problem solver
- Professional and mature
- Appointment scheduling
- Valid Driver's license
- Critical thinking
- Active listening
- Call center experience
- Computer proficiency
- Complaint handling
- Client relations
- Follow-up skills
- Paperwork processing
- Order processing
- Technical support
- Quality control
- Dispute resolution
- Multi-line phone talent
Timeline
Residential Sales Representative
Spectrum
10.2024 - 07.2026
Assistant Manager of Sales
Extra Space Storage
02.2024 - 01.2025
Assistant Manager
Gordon Food Service
03.2023 - 2024
Manager, Risk Management
Chipotle Mexican Grill
11.2019 - 02.2022
Aramark
11.2014 - 05.2019
Culinary Arts - Culinary
St.Louis Job Corps
High School Diploma -
Normandy Tech High School