Erika Minnick
Washington,DC
Summary
A reliable leader whose knowledge on client building and customer service has made a major impact on the growth of luxury retailers over the years. Looking to use communication and interpersonal skills to elevate the business overall. Being a proven innovator, honored to help achieve long term and short-term goals within the company
Overview
8
8
years of professional experience
Work History
Sales and Service Coordinator
Sephora, LVMH
Washington, DC
08.2023 - Current
- Support all aspects of sales and service initiatives, ensuring an exceptional client experience.
- Drive, educate, and support the implementation of loyalty programs/ concepts
- Collaborated with team members to achieve daily and monthly sales and brand goals.
- Coordinate paid services, events, and classes
Lead Concierge
ACT Partners
Arrington, VA
09.2022 - 03.2024
- Mentored junior concierge team members, fostering supportive work environments conducive to professional growth.
- Managed clients requests and ensured their expectations were exceeded through attention to detail.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Traveled between 5 rental properties to insure guest and management satisfaction involving staff members
Lead Client Advisor
CH Carolina Herrera
Washington, DC
03.2018 - 03.2020
- Building a clientele driven business by creating long-term relationships with new and existing clients using preeminent
- Top seller for yearly pre-sales generating over $25,000 towards goal annually
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations
- Identifying innovative ways to grow my business through delivering elevated client experience in each client appointment
Client Advisor
Coach New York
Washington, DC
09.2016 - 05.2017
- Ensuring customers, luxury experience by staying knowledgeable on product which includes daily individual/team sales training
- Maximizing customers satisfaction by elevating customers experience and displaying excellent customer service
- Motivated and initiated team selling to reach sales goals resulting in monthly team shares
- Achieving/ exceed sales goals and KPIs by use of up selling and adding multiple units per transaction.
Education
Diploma -
Northwood High School
Silver Spring, MDSkills
- Relationship Building
- Team Building and Leadership
- Training and coaching
- Effective workflow management
- Sales Strategies
Languages
Spanish
Professional Working
Timeline
Sales and Service Coordinator
Sephora, LVMH
08.2023 - Current
Lead Concierge
ACT Partners
09.2022 - 03.2024
Lead Client Advisor
CH Carolina Herrera
03.2018 - 03.2020
Client Advisor
Coach New York
09.2016 - 05.2017
Diploma -
Northwood High School