Erika Mitchell
Waxahachie,TX
Summary
Results-driven operations manager with extensive experience in healthcare and transportation sectors. Skilled in team leadership, operational efficiency, and patient education. Committed to enhancing service delivery and fostering a positive patient experience.
Overview
25
25
years of professional experience
Work History
Float PSR/CAll
Solis Mammography
Dallas, Texas
07.2024 - Current
- Assisted patients with scheduling appointments and managing their health records.
- Handled patient inquiries and provided information on services offered.
- Coordinated insurance verifications to facilitate patient access to care.
- Processed patient registrations and updated demographics in the system.
- Maintained confidentiality of patient information in compliance with regulations.
- Educated patients on office policies and procedures during visits.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Dialysis Educator
Excel career training school
Dallas, Texas
05.2010 - 10.2024
- Developed engaging lesson plans for diverse adult learners.
- Delivered instruction using interactive teaching methods and technology tools.
- Provided one-on-one support to students in academic and career pursuits.
- Evaluated student progress and provided constructive feedback regularly.
- Coordinated job placement services for graduates seeking employment opportunities.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
Station Manager
SkyHop Global
Houston, Texas
04.2022 - 06.2024
- Managed daily operations of transportation services for passengers.
- Supervised staff to ensure compliance with safety regulations.
- Coordinated schedules and routes for efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Monitored vehicle maintenance and addressed issues promptly.
- Liaised with clients to resolve service-related inquiries effectively.
- Implemented process improvements to enhance operational efficiency.
- Conducted regular inspections to maintain high service quality standards.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Delivered high level of service to customers in effort to build upon relationships for future.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Monitored employee attendance records and ensured shift coverage for 24-hour operations.
- Participated in employee relations investigations to resolve issues effectively.
- Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Analyzed expenditures to create budgets for increasing profits and improving delivery of services.
- Developed successful team-building initiatives to motivate team members.
- Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
- Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
- Reviewed operational and financial reports to meet station goals and objectives.
- Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
- Maintained accurate records of all incoming and outgoing shipments and tracked freight costs.
- Ensured that all equipment was maintained according to manufacturer's specifications.
- Managed accounts receivable activities such as invoicing customers and tracking payments received.
- Adhered to company guidelines regarding safety measures for employees working in hazardous environments.
- Developed strategies for improving customer satisfaction ratings by implementing new services or programs.
- Performed quality assurance tests on products prior to shipment or delivery to customers.
Patient Care Technician - CCHT
Fresenius Medical Care NA
Dallas, Texas
06.2001 - 07.2022
- Assisted nurses with patient care tasks and daily activities.
- Monitored vital signs and reported changes to medical staff.
- Prepared and maintained dialysis equipment for patient treatments.
- Educated patients on treatment plans and self-care techniques.
- Documented patient information accurately in electronic health records.
- Ensured a clean, safe environment for patients during treatments.
- Collaborated with healthcare team to optimize patient care delivery.
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Administered medications and treatments as prescribed by the physician.
- Provided emotional support to patients and their families during difficult times.
- Adhered to all safety regulations while providing quality care to patients.
- Answered call lights promptly to provide assistance for patients' needs.
- Monitored patient conditions and reported any changes to the nurse or doctor on duty.
- Performed clerical tasks such as scheduling appointments or updating medical charts.
- Assisted nursing staff with admission, transfer, discharge procedures for patients.
- Ensured that all necessary supplies were stocked in patient rooms at all times.
- Maintained a clean environment in patient rooms according to hospital protocols.
- Provided direct patient care, including vital signs, wound care and catheterizations.
- Collected specimens from patients for diagnostic testing.
- Educated patients and families about treatment plans, medications and self-care techniques.
- Maintained accurate records of patient care and progress in an electronic health record system.
- Observed infection control policies when providing care for infectious diseases.
- Operated medical equipment such as infusion pumps, respirators and oxygen tanks.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Discontinued dialysis treatment according to established procedures.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Trained new dialysis technicians on machine operation and patient care procedures.
- Conducted water treatment analysis to ensure purity for dialysis procedures.
- Responded to and managed emergency situations during dialysis treatments.
- Communicated effectively with patients, families, and healthcare professionals to enhance patient care.
Education
MEDICAL ASSISTANT - MEDICAL ASSISTANT
PCI
Dallas, TX06-2005
High School Diploma -
David W Carter
Dallas, TX05-1999
Skills
- Patient scheduling
- Electronic health records
- Insurance verification
- Patient education
- Vital signs monitoring
- Customer service
- Team leadership
- Operational efficiency
- Staff training
- Quality assurance
- Problem solving
- Effective communication
- Time management
- Relationship building
- Project planning
- Troubleshooting
- Flexible and adaptable
- Customer relations
- Multitasking
- Maintenance & repair
- Analytical thinking
- Training & Development
- Supervision and leadership
- Dependable and responsible
- Calm under pressure
- Friendly, positive attitude
Timeline
Float PSR/CAll
Solis Mammography
07.2024 - Current
Station Manager
SkyHop Global
04.2022 - 06.2024
Dialysis Educator
Excel career training school
05.2010 - 10.2024
Patient Care Technician - CCHT
Fresenius Medical Care NA
06.2001 - 07.2022
MEDICAL ASSISTANT - MEDICAL ASSISTANT
PCI
High School Diploma -
David W Carter