ERIKA M. MONTOYA
Hutchinson
Summary
Dynamic business and sales manager with over 10 years of progressive experience in telecommunications, specializing in consultative B2B account management and strategic revenue growth. Proven track record in managing and expanding large-scale portfolios of over 5,000 accounts while delivering comprehensive mobility, networking, and IoT solutions. Recognized as a nationally ranked sales leader with expertise in cold prospecting, full-cycle pipeline execution, and cross-functional team leadership. A unique blend of technical proficiency and strict adherence to regulatory compliance drives enterprise retention, win-backs, and exceptional customer satisfaction (CSAT).
Overview
1
1
Certification
13
13
years of professional experience
Work History
Business Account Manager
Verizon Wireless
Hutchinson & Wichita, KS
01.2023 - Current
- Territory Strategy & Portfolio Management: Serve as the strategic business partner for a footprint of over 5,000 corporate and mid-market accounts across the Hutchinson/Wichita territory.
- B2B Revenue Generation: Prospect, qualify, and close full-suite technology solutions, including enterprise mobility, IoT integration, and high-speed network connectivity.
- Consultative Selling & Retention: Conduct daily C-level and business owner consultations to diagnose operational friction, deliver customized tech stack solutions, and proactively reduce churn.
- Full-Cycle Account Management: Oversee entire customer lifecycle from initial lead generation and field prospecting ("footblitzing") to ongoing billing support, account reconciliation, and contract renewals.
- National Recognition: Recognized as a Nationally Ranked Business Manager (2025) and recipient of the Sole of SMB and Fast Start performance awards for exceptional quarterly growth.
Lead Sales Representative / Solutions Specialist
Verizon Wireless
Hutchinson, KS
01.2017 - 01.2023
- Sales Leadership & Coaching: Appointed as Samsung Subject Matter Expert (SME); developed and delivered training modules on complex hardware, software, and networking setups to onboard new reps and elevate team production.
- Escalation & Customer Experience: Acted as primary escalation point for key accounts, resolving complex billing, network, and technical disputes to maintain industry-leading CSAT metrics.
- KPI Exceedance: Consistently ranked in the top percentile for individual sales quota attainment, customer retention, and strategic product attachments.
- Store Operations: Managed daily operational logistics, opening/closing procedures, and floor lead management to maintain brand standards and process integrity.
Senior Account Executive / Account Manager
PRA Group
Hutchinson, KS
01.2014 - 01.2017
- Financial Portfolio Recovery: Executed high-volume negotiations and account reconciliations, successfully managing and recovering over $1,000,000 in delinquent corporate and individual accounts.
- Compliance & Data Security: Upheld 100% adherence to strict federal FDCPA regulations, auditing standards, and sensitive financial data privacy policies.
- Team Recognition: Awarded Team of the Year (2016) for outstanding team-wide revenue collection and documentation accuracy within automated CRM systems.
Education
High School Diploma -
Buhler High School
Buhler, KS05.2012
Skills
- B2B Sales & Territory Management: Cold Calling, Footblitzing, Pipeline Forecasting, Strategic Prospecting, Lead Qualification
- Telecom Solutions: Enterprise Mobility, IoT Solutions, Network Architecture & Connectivity, Device Lifecycle Management
- Account Retention & Expansion: Account Reconciliation, Contract Negotiation, Executive Relationship Building, Billing Resolution
- Technical Tools & CRM Platforms: Salesforce CRM, MS Office Suite, Advanced Billing & Provisioning Systems
- Leadership & Compliance: Team Coaching & Mentorship, Subject Matter Expertise (SME), FDCPA & HIPAA Compliance Standards
- Verbal and written communication
- Data-driven decision making
- Product and service sales
- Relationship management
Certification
- Nationally Ranked Business Manager | Verizon Wireless (2025)
- Sole of SMB & Fast Start Award Recipient | Verizon Wireless (2025)
- $1M+ Portfolio Managed & Recovered | PRA Group
- Team of the Year Recipient | PRA Group (2016)
- Samsung Subject Matter Expert (SME) Designation | Verizon Wireless
- Top Sales Performer & Customer Experience Lead | Verizon Wireless
Timeline
Business Account Manager
Verizon Wireless
01.2023 - Current
Lead Sales Representative / Solutions Specialist
Verizon Wireless
01.2017 - 01.2023
Senior Account Executive / Account Manager
PRA Group
01.2014 - 01.2017
High School Diploma -
Buhler High School