Summary
Overview
Work History
Education
Skills
Timeline
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Erika Muniz

Port Saint Lucie,FL

Summary

Experienced and adaptable professional seeking new opportunities to expand knowledge and skills. Enthusiastic about continuous learning and excels at multitasking, delivering exceptional customer service, and maintaining self-discipline. Extensive experience in the service industry has honed skills and fostered personal growth. Recognized for compassion, welcoming attitude, and commitment to making others feel valued and included. Working two jobs has significantly improved multitasking abilities and enhanced capacity to handle stress effectively.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2021 - 01.2022
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Helped store management meet standards of service and quality in daily operations
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Barista

Starbucks
10.2020 - Current
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Controlled line and crowd with quick, efficient service
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise
  • Constantly expanded personal knowledge of coffee styles and varieties
  • Made and served brand-specific café beverages with focus on speed, quality and consistency
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Lead Barista

The Kitty Cup
06.2024 - Current
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
  • Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
  • Developed adequate scheduling to manage customer volume.
  • Managed the department calendar, scheduling meetings, appointments, and conferences efficiently.

Sales Associate

ELGEE Naturals
05.2018 - 08.2018
  • Prepared merchandise for sales floor by pricing or tagging
  • Engaged with customers to build rapport and loyalty
  • Maintained records related to sales, returns and inventory availability
  • Recommended accessories and complementary purchases to boost revenue
  • Solved customer challenges by offering relevant products and services
  • Provided positive first impressions to welcome existing, new and potential customers
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
  • Increased sales by offering advice on purchases and promoting additional products.

Education

High School Diploma -

Hollywood Hills High School
Hollywood, FL
05.2019

Skills

Cash Handling

Active listener

Adaptive and creative

Scheduling Coordination

Calm Under Pressure

Customer Service

Time Management

Proficient Multitasking

Timeline

Lead Barista

The Kitty Cup
06.2024 - Current

Shift Supervisor

Starbucks
04.2021 - 01.2022

Barista

Starbucks
10.2020 - Current

Sales Associate

ELGEE Naturals
05.2018 - 08.2018

High School Diploma -

Hollywood Hills High School

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Erika Muniz