ERIKA MURGUIA
Agiliti
Buckeye,AZ
24
years of professional experience
bilingual Active Listening Customer and Personal Service Coordination Critical Thinking Speaking English Language Troubleshooting
Work History
Hospital Service Technician
3 Years 7 Months- Sanitized, inspected, and tested patient care equipment for safe hospital deployment.
- Delivered, retrieved, and staged medical devices to support clinical workflows and unit readiness.
- Documented equipment status, service actions, and repair needs in tracking systems accurately.
- Troubleshot basic device issues and escalated complex malfunctions for timely resolution.
- Restocked high-use equipment to maintain availability across critical care areas.
- Followed infection control, safety, and regulatory procedures during cleaning and transport tasks.
- Coordinated with clinical staff to prioritize urgent equipment requests and patient support needs.
- Maintained inventory organization and equipment traceability to reduce delays and misplaced assets.
Front Desk Medical Receptionist
7 Months- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Kitchen Supervisor
1 Year 10 Months- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Oversaw food preparation, production and presentation according to quality standards.
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
Front Desk Receptionist
1 Year- Greet and register guests.
- Check insurance check in patients answer phone make appointments.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Education
High School Diploma
Skills
Bilingual Active Listening
Customer and Personal Service Coordination
Critical Thinking Speaking
English/Spanish Language Troubleshooting
Make appointments
Schedule appointments
Critical Thinking
English
Funds
Insurance
Listening
Speaking
Phone
Troubleshooting
Patient care
Timeline
Hospital Service Technician
Agiliti
03.2023 - CurrentRead More
Front Desk Medical Receptionist
New Age Cosmetic Surgery
05.2017 - 12.2017Read More
Kitchen Supervisor
Phoenix West Prison
06.2015 - 04.2017Read More
Front Desk Receptionist
ARIZONA PEDIATRICSfront Office
01.2003 - 01.2004Read More
West View Highschool
High School Diploma
Read More