Nya Matley
SOUTHFIELD,MI
Summary
Guest-focused and energetic professional with strong experience in retail sales, hospitality, and fast-paced service environments. Skilled at building authentic connections, educating guests on product value, and delivering personalized solutions. Passionate about community, teamwork, and creating welcoming, inclusive environments that elevate the overall guest experience.
Overview
3
3
years of professional experience
Work History
Hospital Service Technician
Agiliti Healthcare
03.2025 - 02.2026
- Delivered responsive, time-sensitive service in a high-pressure hospital setting while maintaining professionalism and attention to detail.
- Built strong working relationships with healthcare staff through clear communication and reliability.
- Maintained clean, organized, and safety-compliant environments aligned with company standards.
- Managed equipment tracking and inventory processes accurately and efficiently.
- Adapted quickly to dynamic daily demands while prioritizing user needs and service excellence.
Server
Olive Garden
11.2023 - 08.2024
- Delivered exceptional guest experiences in a high-volume restaurant environment.
- Upsold menu items, beverages, and promotions to maximize guest satisfaction and sales.
- Managed multiple tables efficiently while maintaining attention to detail and timeliness.
- Resolved guest concerns professionally to “make it right” and ensure repeat business.
Sales Associate
Schmidt's Roadside
05.2023 - 08.2023
- Educated guests on flower types, seasonal availability, and arrangement options to enhance purchasing decisions.
- Maintained attractive product displays and restocked inventory to ensure high visual standards.
- Processed transactions accurately while maintaining a warm and welcoming guest experience.
Education
Bachelor of Science -
Lawrence Technological University
Southfield, MI05-2026
High School Diploma -
Milan High School
Milan Michigan05-2022
Skills
- Customer Engagement
- Exceptional customer service
- Time management
- Active listening
- Product sales
- Excellent people skills
- Upselling
- Inventory control
Timeline
Hospital Service Technician
Agiliti Healthcare
03.2025 - 02.2026
Server
Olive Garden
11.2023 - 08.2024
Sales Associate
Schmidt's Roadside
05.2023 - 08.2023
Bachelor of Science -
Lawrence Technological University
High School Diploma -
Milan High School