Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Ochoa

Jensen Beach,FL

Summary

Proven customer service expert from 27 West Country Club, adept in CRM and fostering customer satisfaction. Excelled in high-pressure environments, enhancing guest experiences through exceptional service and teamwork. Demonstrated reliability and effective complaint resolution, contributing significantly to a positive dining atmosphere and maintaining strong customer relationships. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated cashier and stocker with [Number] years of experience in [Industry]. Accomplished various tasks daily, including [Task], stocking shelves with [Product or Service] and collecting payments with cash registers. Cheerful when assisting customers and coworkers. High-energy [Job Title] offering over [Number] years of [Industry] experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Girafas Sport Restaurant
10.2022 - 12.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Host

Alfresco Part 3
02.2021 - 08.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Server

27 West Country Club
02.2017 - 01.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Institucion Julian Olaya
Colombia
11.2003

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer Complaint Resolution
  • Guest Services
  • Product Knowledge
  • Customer Relationship Management (CRM)
  • Team Collaboration
  • Cleaning and sanitizing
  • Honest and Dependable
  • Store merchandise stocking
  • Cash Handling
  • Customer Focus

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Customer Service Cashier

Girafas Sport Restaurant
10.2022 - 12.2023

Host

Alfresco Part 3
02.2021 - 08.2022

Server

27 West Country Club
02.2017 - 01.2019

High School Diploma -

Institucion Julian Olaya
Erika Ochoa