ERIKA OCHOA

- Support enterprise healthcare application workflows, issue triage, and release activities in a fast-paced remote environment serving clinical and operational teams.

- Partner with stakeholders to gather requirements, document build or update requests, and validate changes through test cycles and UAT.

- Troubleshoot configuration, workflow, and data issues; escalate appropriately and communicate clearly with business users, analysts, and technical teams.

- Coordinate production-readiness activities including peer review, promotion communication, staging support, and post-change validation.

- Work across ticketing and collaboration tools including Jira, Workfront, SharePoint, and Citrix to manage requests and maintain project visibility.

Application Design and Development:
- Collaborate with business units to understand their application needs and translate those requirements into functional specifications.

- Analyzed complex billing data to identify discrepancies and improve revenue integrity.
- Assist in the design and development of new applications or enhancements to existing applications.
- Work with developers and IT teams to ensure that applications are built according to specifications and best practices.

System Analysis and Optimization:
- Conduct detailed analysis of existing applications to identify areas for improvement in performance, usability, and functionality.
- Recommend and implement changes to optimize the applications for better efficiency and user experience.
- Troubleshoot and resolve application issues, working closely with technical support teams as needed.

- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.

Testing and Quality Assurance:
- Develop and execute test plans to ensure that applications meet the required standards and functionality before deployment.
- Identify and document any defects or issues discovered during testing, and work with development teams to resolve them.
User Support and Training:
- Provide ongoing support to end-users of the applications, addressing any questions or issues they may encounter.
- Develop and deliver training materials and sessions to help users understand and effectively use the applications.
Documentation and Compliance:
- Maintain comprehensive documentation of application configurations, processes, and any changes made.
- Ensure that all applications adhere to company policies, industry standards, and regulatory requirements.
Project Management:
- Manage or assist in the management of application-related projects, ensuring they are completed on time and within budget.
- Coordinate with various teams and stakeholders to ensure that project goals are met.

- Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.
- Maintains application systems that have completed development stage and are running in daily operations of firm.
- Formulates and defines scope and objectives for complex application enhancements and problem resolution.
- Identifying, evaluating, and developing systems and procedures that are cost effective and meets user needs.
- Collaborate with business partners, IT partners and Delivery teams on more complex business challenges to identify, refine and document business requirements in form of epics features and user stories with clear acceptance criterion or in form of user cases.
- Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
- Support business initiatives through data analysis, identification of implementation barriers, and development of documentation and project planning
- Gather, review, and analyze business and industry information.
- Configuration changes requests to determine technical scope of change.
- Developing and administrating Business intelligence/Business Objects development and production business objects and SQL Server.
- Demonstrates advanced level of application understanding and applies expertise to help meet customer goals and outcomes.

- Work under the direction of the manager to provide application solutions for assigned business areas.
- Process functional knowledge of assigned Applications technology.
- Deliver functional specifications, design documents business process workflow and related documents for new development projects and/or enhancements in modification requested to be used by system analyst.
- Perform functional application configuration and configure/run reports at user request.
- Interact with system analyst during the software built and /or configuration process and testing process.
- Provide leadership and best practice build standards to design and development of applications.
- Offered implementation assistance for system projects through system development life cycle.
- Supported normal pharmacy operations for project implementations, downtimes, shortages and recalls.
- Prepared end-user documentation and permanent references for clear, concise information.
- Assisted with pharmacy system builds, data validation and system testing.
- Served as liaison between end-users and health IT team.
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
- Collaborated with stakeholders to drive communication and coordination of health informatics activities and promote accountability.
- Implemented healthcare systems for patient status monitoring, quality tracking and home care management.