Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIKA OLES

St. Augustine,FL

Summary

Highly motivated, talented insurance professional with solid performance with 22 years of insurance experience. Consistently demonstrated a commitment to exceeding job responsibility expectations. Strong attention to detail, organizational skills and production orientated approach have made me a leader. I possess excellent oral and written communication skills. Currently hold all lines adjuster license 620 in state of Florida.

Overview

26
26
years of professional experience

Work History

Catastrophe Claims Manager

Stillwater Insurance Group
09.2023 - Current
  • Directed and oversaw third party administrator who handled catastrophe claims.
  • Ensuring proper evaluation, coverage, and accurate claim settlements.
  • Provided memos to management and executives regarding high-exposure losses.
  • Successfully managed several property teams and supervisors to achieve exceptional results in claim settlements and customer satisfaction.

Property Claims Supervisor

Stillwater Insurance Group
02.2021 - 09.2023
  • Created and supervised trainee team with 4-6 trainee examiners.
  • Reviewed and approved property claims to ensure accuracy of payments.
  • Implemented and supervised training team which consisted of 3 trainers.
  • Supervised third party administrators in the office and remotely.

Quality Assurance Analyst

Stillwater Insurance Group
06.2019 - 02.2021
  • Collaborated and implemented comprehensive quality assurance program to identify and resolve quality issues with claim handling.
  • QA team quickly identified trends based on the company’s best practices and state compliances which resulted in claim handling improvement.
  • Investigated quality issues, recommending corrective actions by communicating with management on a daily basis.
  • Trained and mentored supervisors and claim examiners on quality assurance standards, resulting in team and individual performance improvements.
  • Conducted internal audits as needed or requested by management.
  • Monitoring system to compile and track individual and team performance.
  • Completed comprehensive monthly reporting to all of claim management.

Senior Property Claims Adjuster

Stillwater Insurance Group
12.2018 - 06.2019
  • Investigated and evaluated property damage claims, determining coverage and extent of loss.
  • Reviewed policy language to determine applicable coverages and exclusions.
  • Interacted regularly with customers via telephone or email in order to provide updates on their claim status.

Catastrophe Commercial Property Claims Adjuster

State Farm Insurance
10.2009 - 11.2018
  • Investigated, evaluated, and concluded, commercial business claims.
  • Completed complex loss of income claims based on tax documents and determined period of restoration.
  • Handled and adjusted farm and ranch property claims.
  • Resolved first party losses with policyholders and/or their representatives.

Catastrophe Property Claims Adjuster

State Farm Insurance
07.2001 - 10.2009
  • Investigated, evaluated, and concluded homeowner claims during catastrophic weather events.
  • Reconciled estimates with contractors, public adjusters, and attorneys.
  • Prepared and/or reviewed property estimates and contents estimates in loss settlements.
  • Worked extended hours during high claim volumes.

Child Protective Investigator

Dept. Children and Families, Clay County
07.2000 - 07.2001
  • Conducted interviews with children, parents, relatives, neighbors, teachers, and all parties associated to the case.
  • Arranged emergency placement for children who could not remain safely in the home.
  • Prepare reports/documentation to the court and testify in open court.
  • Maintained professional working relationships with law enforcement, medical personnel, schools, and other community resources.

Juvenile Probation Officer

State of Florida-Department of Juvenile Justice
01.1998 - 07.2000
  • Monitoring juvenile offenders to ensure court-ordered conditions are met.
  • Conducting investigations into the backgrounds of juveniles and their families.
  • Developing and implementing individualized case plans for juvenile offenders.
  • Attending weekly hearings in juvenile court on behalf of the department.

Education

Bachelor of Science in Criminology -

Florida State University
Tallahassee, FL
12.1997

Skills

  • Claims analysis
  • Claims investigation and research
  • Team Management
  • Quality Assurance
  • Performance monitoring

Timeline

Catastrophe Claims Manager

Stillwater Insurance Group
09.2023 - Current

Property Claims Supervisor

Stillwater Insurance Group
02.2021 - 09.2023

Quality Assurance Analyst

Stillwater Insurance Group
06.2019 - 02.2021

Senior Property Claims Adjuster

Stillwater Insurance Group
12.2018 - 06.2019

Catastrophe Commercial Property Claims Adjuster

State Farm Insurance
10.2009 - 11.2018

Catastrophe Property Claims Adjuster

State Farm Insurance
07.2001 - 10.2009

Child Protective Investigator

Dept. Children and Families, Clay County
07.2000 - 07.2001

Juvenile Probation Officer

State of Florida-Department of Juvenile Justice
01.1998 - 07.2000

Bachelor of Science in Criminology -

Florida State University
ERIKA OLES