Erika Ortiz
Las Vegas,NV
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
23
23
years of professional experience
Work History
Banquet Server
Glitz entertainment
Las Vegas , Nevada
11.2018 - 07.2024
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Served beverages and appetizers to guests in an efficient manner.
- Replenished buffet lines with fresh foods as needed.
- Followed proper sanitation guidelines when handling food items.
Store Manager
Mother’s nutritional center
Riverside, California
07.2001 - 08.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and Established positive rapport with customers, managers andcustomer service to maintain positive and successful work.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Delivered fast, friendly and know ledge able service for a routine questions and service - Established positive rapport with customers, managers and customer service to maintain positive and successful work.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
Education
High School Diploma -
Univeridad Autonoma De Sinaloa
Sinaloa, México06-1999
Skills
- Store operations oversight
- Talent Recruitment
- Employee Training
- POS Systems
- Supply Ordering
- Report Generation
- Promotional planning
- Operations Management
- Customer Service Management
- Table Bussing
- Food handling
- Menu Memorization
- Food Service
- Guest Relations
- Food Running
- Room Teardown
- Customer Service
Timeline
Banquet Server
Glitz entertainment
11.2018 - 07.2024
Store Manager
Mother’s nutritional center
07.2001 - 08.2018
High School Diploma -
Univeridad Autonoma De Sinaloa