Shana Seulmot
West Palm Beach,FL
Summary
Customer-oriented worker offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Big John's Eatery
Royal Palm , FL
09.2023 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Checked with customers to make sure they were satisfied with meals, also taking action to correct problems.
- Communicated with hosts and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors and cleaning up server stations.
Armed Security Officer
Allied Universal Security Services
West Palm Beach , FL
10.2021 - 04.2024
- Investigated reported incidents such as theft, vandalism, trespassing.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Participated in training exercises related to emergency response protocols.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
Server
Wellington International Polo Club
Wellington , FL
12.2021 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
Store Manager
Phantom Fireworks
West Palm Beach , FL
05.2020 - 10.2021
- Conducted daily store operations, including opening and closing and cash handling.
- Created weekly work schedules for store employees.
- Recruited, trained and supervised new employees.
- Ensured the cleanliness and tidiness of the store.
- Stocked & organized inventory to keep store merchandise fresh.
Education
Finance
Palm Beach State College
Lake Worth, FLSkills
- Employee Training
- Store operations oversight
- Operations Management
- Customer Service
- Loss Prevention
- Opening and closing procedures
Certification
- CPR Certification
- D & G License
- Servsafe Certification
Timeline
Server
Big John's Eatery
09.2023 - Current
Server
Wellington International Polo Club
12.2021 - 01.2023
Armed Security Officer
Allied Universal Security Services
10.2021 - 04.2024
Store Manager
Phantom Fireworks
05.2020 - 10.2021
Finance
Palm Beach State College
- CPR Certification
- D & G License
- Servsafe Certification
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