Latia Bell
George Martin's Grillfire
Columbia,MD
1
Language
1
Certification
6
years of professional experience
Professional hospitality worker, ready to excel in fast-paced environments. Proven to in ensure exceptional customer service and satisfaction. Strong focus on teamwork and adaptability. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Work History
Server
3 Years 11 Months- Delivered food orders promptly and courteously, enhancing customer dining experience.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Guided new servers to improve their skills and efficiency.
- Provided excellent customer service, fostering positive guest relationships and promoting repeat business.
Leasing Professional
5 Months- Cultivated strong relationships with tenants, vendors, and contractors to enhance community engagement.
- Reviewed lease agreements for accuracy prior to signing by both parties.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Advertised vacant rental units through various media outlets such as newspapers, websites, classified ads.
- Designed and implemented marketing campaigns to effectively promote available rentals in the community.
- Coordinated and led weekly apartment tours to showcase properties to prospective tenants.
Night Auditor
2 Years 8 Months- Reported discrepancies promptly to ensure accurate financial records.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Maintained a secure environment for the protection of guests' property and assets.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Compiled daily reports on hotel activity, highlighting room occupancy and revenue trends for management review.
Front Desk Supervisor
1 Year 5 Months- Coordinated with other departments to ensure smooth operations of the front desk area.
- Monitored front desk staff to maintain high standards of customer service.
- Developed and implemented customer service improvement strategies across department.
- Resolved conflicts between customers or staff members in a professional manner.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Resolved conflicts between customers and staff professionally to maintain a positive environment.
Education
High School Diploma
Some College (No Degree) - Marine Biology
Skills
Customer service and support
Conflict resolution
Conflict resolution strategies
Employee training and development
Training & Development
Time management skills
Attention to detail
Multitasking and organization
Team collaboration support
Communication skills
Problem solving techniques
Computer proficiency
Microsoft Outlook
Word
and Excel
Data entry
Point of sale systems
Employee training
Certification
- TIPS Certified
Languages
Spanish
Limited
Timeline
Leasing Professional
Southern Management
12.2024 - 05.2025Read More
Server
George Martin's Grillfire
08.2022 - CurrentRead More
Night Auditor
Southern Management
04.2022 - 12.2024Read More
Front Desk Supervisor
Autobahn Indoor Speedway
10.2020 - 03.2022Read More
Old Dominion University
Some College (No Degree) from Marine Biology
Read More
Westfield High School
High School Diploma
Read More