Erika Perry
Marietta,GA
Summary
A highly talented customer service representative with valuable experience. Great ability for independent judgment. Demonstrating leadership skills, teamwork, sales capabilities and customer service skills. Profound working knowledge of computer systems. Excellent time management skills. Remarkable ability to compile and communicate information accurately. 85 WPM with sound knowledge of all Microsoft Word Programs.
Overview
6
6
years of professional experience
Work History
Debt Collector
Credit Adjustments Inc
Kennesaw, GA
01.2021 - 12.2021
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
HR Assistant
Certa Staff
Hiram, GA
12.2017 - 03.2020
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
Customer Service Agent
NCourt
Kennesaw, GA
02.2015 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
No Degree - Business Administration
Chattahoochee Tech
Douglasville, GAHigh School Diploma -
Hillgrove High School
Powder Springs, GA05.2012
Skills
- Credit and Collections
- Attention to Detail
- Problem Investigation
- Payment Processing
- Analytical and Critical Thinking
- Administration and Management
Timeline
Debt Collector
Credit Adjustments Inc
01.2021 - 12.2021
HR Assistant
Certa Staff
12.2017 - 03.2020
Customer Service Agent
NCourt
02.2015 - 10.2017
No Degree - Business Administration
Chattahoochee Tech
High School Diploma -
Hillgrove High School