Erika Pocza
Millington,MI
Summary
Results-driven professional with over a decade of experience in team management and customer service. Skilled in training staff to deliver exceptional service and ensure operational efficiency. Committed to fostering a positive work environment and exceeding customer expectations.
Overview
13
13
years of professional experience
Work History
Server Trainer
Zehnders of Frankenmuth
Frankenmuth, Michigan
08.2012 - 11.2025
- Trained new servers on menu specifics and service standards, enhancing overall team performance.
- Instructed waitstaff on menu memorization techniques and communication skills, fostering improved guest interactions.
- Delivered outstanding service to large customer volumes, ensuring satisfaction.
- Oversaw daily operations to ensure seamless service flow in high-pressure setting.
Owner/Painter
Erikas' Painting Company
Millington, MI
04.2020 - 09.2022
- Supervised a team of painters, ensuring quality and safety standards.
- Managed daily operations for painting projects and client consultations.
- Developed project schedules and coordinated resources for timely completion.
- Inspected work sites to measure dimensions, lay out work, and estimate materials for each job.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Trained new employees on techniques and company policies.
- Provided direction and guidance to employees.
- Established relationships with suppliers to source materials efficiently.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Education
Certified Massage Therapist - Therapeutic Massage
Flint School of Therapeutic Massage
Flint, MI10-2017
High School Diploma -
Millington High School
Millington, MI06-2010
Skills
- Menu knowledge
- Service standards
- Staff training
- Customer satisfaction
- Team management
- Communication skills
- Problem solving
- Strong leadership
Timeline
Owner/Painter
Erikas' Painting Company
04.2020 - 09.2022
Server Trainer
Zehnders of Frankenmuth
08.2012 - 11.2025
Certified Massage Therapist - Therapeutic Massage
Flint School of Therapeutic Massage
High School Diploma -
Millington High School