Jewel Martinez
San Antonio,TX
Summary
Sociable server offering a variety of serving skills including, delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
1
1
year of professional experience
Work History
Server Trainer
Chili's Bar and Grill
San Antonio, TX
06.2023 - Current
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Provided one-on-one support to ensure successful completion of training objectives.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Coached staff members on best practices for optimizing server performance levels.
- Ensured all safety protocols were followed while using equipment during demonstrations.
- Mentored new instructors on proper delivery techniques for various types of training activities.
- Encouraged team collaboration among participants throughout the course duration.
- Instructed new staff members on food handling procedures and service techniques.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Calculated charges, issued table checks, and collected payments from customers.
Education
High School Diploma -
Holmes High School
San Antonio, TX06-2022
Skills
- Menu Memorization
- Table Setting
- Guest Engagement
- Hospitality service expertise
- Check payment processing
- Price memorization
- Food sales and promotion
- Food safety practices
- High-volume dining
- Positive and professional
- Dining area maintenance
- Food safety understanding
- Server training
- Menu knowledge
- Cash Handling
- Point of Sale (POS) system operations
- Exceptional customer service
Timeline
Server Trainer
Chili's Bar and Grill
06.2023 - Current
High School Diploma -
Holmes High School