Erika Prado
El Paso,TX
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Assistant manager
Shakti Holistic therapeutic spa
03.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Caregiver-self-employed
Grandmother
03.2018 - 02.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Data Entry
Interstate Capital Corporation
07.2017 - 12.2017
- Audited production reports, tracking data entry and processing errors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Waitress
Bricktown tap house & kitchen
07.2016 - 07.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Used cash registers and credit card machines to cash out customers.
Team Member
Farmacia Reyes 2
11.2012 - 02.2014
- Duties: Provide excellent customer services, greet customers, handle register under high customer volume, organize store, and gift raping.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
Education
No Degree - Cyber Security
Post University
Waterbury, CTCompleted Certification - Massage Therapy
El Paso Community College
El Paso, TX12.2019
High school Diploma -
Eastwood high
01.2011
Skills
- Bilingual (English/Spanish)
- Team Motivation
- Money Handling
- PC and software knowledge
- Self-motivated
- Goal oriented
- Strong work ethic
- Great customer services skills
- CPR certified
- First Aid certified
- Staff Development
- Business Development Understanding
- Customer Relations
References
References are available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Assistant manager
Shakti Holistic therapeutic spa
03.2021 - 02.2023
Caregiver-self-employed
Grandmother
03.2018 - 02.2020
Data Entry
Interstate Capital Corporation
07.2017 - 12.2017
Waitress
Bricktown tap house & kitchen
07.2016 - 07.2016
Team Member
Farmacia Reyes 2
11.2012 - 02.2014
No Degree - Cyber Security
Post University
Completed Certification - Massage Therapy
El Paso Community College
High school Diploma -
Eastwood high
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