Erika Pratt
Colorado Springs,CO
Summary
Mortgage Production Manager with broad organizational experience, including personnel management, mortgage processing and mortgage sales. Contributes diverse capabilities in overall mortgage company policies and processes, customer service, optimizing production and a successful team leader. Strong understanding of company policies, processes, mortgage-related regulations. Ability to multitask and meet scheduled deadlines while managing a $500 million pipeline. Provide guidance to team members and sales. Exceptional verbal and written communication skills. Works well independently and also collaboratively with other team members
Overview
24
24
years of professional experience
Work History
Mortgage Production Manager
Guaranteed Rate Affinity, LLC
06.2019 - Current
- Oversee and close annually in excess of half billion dollar loan pipeline
- Support 9 Loan Officers and aided in them achieving Presidents and Chairmans Club level
- Main point of escalation for real estate partners, borrowers and loan officers
- Resolve issues quickly to maintain productivity goals.
- Manage continuous improvement initiatives to drive gains in quality, flow and output.
- Review work for quality and compliance with company standards and design specifications.
- Standardize production procedures, job roles and quality assurance guidelines.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
Team Lead
Guaranteed Rate Affinity/Formerly RMR Financial
01.2016 - 06.2019
- Processing | Guaranteed Rate Affinity/, Coordinates day-to-day planning, oversight and problem-solving of Processing Department
- Collaborates with management to plan, establish and implement processes
- Develops and maintains strong working relationships with sales and operations team members
- Provides new hire and process change training to department members
- Oversees pipeline movement to ensure on-time closings
- Presents value added information to our Loan Officers at monthly sales meetings
- Coordinates vacation and sick coverage, manages employee time cards and personnel issues
Loan Processor
RMR Financial
03.2011 - 01.2016
- Evaluated loan applications to determine if minimum eligibility requirements were met
- Managed applicants' expectations related to processing times, interest rates, and closing dates
- Ensured loan applications contained supporting documentation and required information
- Worked with all departments to ensures loan files flowed smoothly from start to closing
- Formed lasting relationships with Loan Officers
Loan Officer
RMR Financial
08.2000 - 03.2011
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Collaborated with other departments to promptly process loan applications.
Education
Associate of Arts - Business Communications
California State University
Sacramento05.1994
Skills
- Strong understanding of company policies, processes, mortgage-related regulations
- Exceptional verbal and written communication skills
- Ability to multitask and meet scheduled deadlines
- Works well independently and also collaboratively with other team members
- Provide guidance to team members and sales
Timeline
Mortgage Production Manager
Guaranteed Rate Affinity, LLC
06.2019 - Current
Team Lead
Guaranteed Rate Affinity/Formerly RMR Financial
01.2016 - 06.2019
Loan Processor
RMR Financial
03.2011 - 01.2016
Loan Officer
RMR Financial
08.2000 - 03.2011
Associate of Arts - Business Communications
California State University
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