Summary
Overview
Work History
Education
Skills
Timeline
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Erika Raftree

Napa,CA

Summary

Driven professional with a proven track record in exceptional customer service and relationship management, honed at prestigious establishments like Edgewood Tahoe Resort. Expert in point of sale operations and quality control, achieving significant customer satisfaction. Skilled in fostering customer loyalty and managing efficient, high-quality service delivery.

Overview

23
23
years of professional experience

Work History

Server

Norman Rose Tavern
01.2012 - 08.2024
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server, Barista

Edgewood Tahoe Resort
01.2002 - 10.2011
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.


Education

Napa High School
06.1997

Associate of Arts -

Santa Rosa Junior College
Santa Rosa, CA
06.2000

Skills

  • Exceptional customer service
  • Relationship Management
  • Point of sale operation
  • Quality Control

Timeline

Server

Norman Rose Tavern
01.2012 - 08.2024

Server, Barista

Edgewood Tahoe Resort
01.2002 - 10.2011

Napa High School

Associate of Arts -

Santa Rosa Junior College

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Erika Raftree