Erika Ramirez
Rjr Transportation
ELPASO,TX
15
years of professional experience
Dedicated customer service representative with expertise in patient scheduling and HIPAA compliance. Proven ability to optimize processes and enhance client communication to ensure service excellence.
Work History
Dispatcher/Customer Service Representative
3 Years 4 Months- Coordinated transportation schedules, optimizing routes to enhance delivery efficiency.
- Managed communication between drivers and clients, ensuring timely updates and service excellence.
- Monitored vehicle locations using GPS software, improving response times for urgent requests.
- Trained new dispatch staff on operational procedures, fostering a collaborative work environment.
Medical Assistant
4 Years- Assisted in patient intake and documentation, ensuring accurate record-keeping.
- Performed routine clinical tasks such as vital signs measurement and lab specimen collection.
- Supported pediatricians during examinations and procedures, enhancing patient care.
- Coordinated appointment scheduling and follow-up communications for patients and families.
Medical Assistant
2 Years 6 Months- Assisted in patient intake and recorded medical histories accurately.
- Coordinated appointment scheduling and managed patient flow efficiently.
- Prepared examination rooms and ensured equipment was sterile and ready for use.
- Supported physicians during examinations by preparing instruments and supplies.
Cashier
15 Years 6 Months- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts to ensure financial integrity.
- Assisted customers with locating products and provided knowledgeable recommendations on store offerings.
- Ensured cleanliness and organization of checkout area, enhancing overall shopping experience for customers.
Education
High School Diploma
Associate Medical Assistant
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Timeline
Dispatcher/Customer Service Representative
Rjr Transportation
01.2023 - 05.2026Read More
Medical Assistant
Gupta Gupta Pediatrics
01.2019 - 01.2023Read More
Medical Assistant
Mchs
07.2013 - 01.2016Read More
Cashier
Dollar General
02.2011 - 2012Read More
Chaparral
High School Diploma
Read More
Kaplan College
Associate Medical Assistant
Read More