Erika Ramirez
Houston,TX
Summary
Customer service professional with experience in travel coordination and structured file management. Demonstrated organizational skills for tracking requests, supporting documentation, and meeting deadlines. Strong accuracy and multitasking capability across concurrent projects.
Overview
12
12
years of professional experience
Work History
Pre-k Teacher
Houston ISD
08.2024 - 08.2025
- Design and implement developmentally appropriate lesson plans aligned with state standards.
- Foster cognitive, social, and emotional growth through hands-on activities, play, and group discussions.
- Maintain a safe, organized classroom environment promoting creativity and exploration.
- Conducted parent-teacher conferences to collaboratively discuss student progress and address concerns, fostering strong home-school connections.
- Incorporated diverse materials that enhanced cultural awareness and inclusivity, enriching the learning environment.
- Supported educational initiatives at Bonner Elementary, contributing to curriculum development and enhanced student engagement.
Wraparound Services
Houston ISD
07.2021 - 07.2024
- Provided leadership to a group of 14 employees. Monitoring their work and responding to concerns or inquiries. Delivered professional development to enhance employee skills.
- Engaged with customers, parents, families, clients, and end users, including through frequent school visits, to gather personal feedback on the impact of activities and needs.
- Maintained and updated departmental records, databases, and filing systems, ensuring confidentiality and data integrity.
- Led a team of 14 employees, monitored work, addressed concerns, and provided guidance, technical advice, and professional development.
- Assisted in the coordination of departmental projects, including monitoring timelines, assigning tasks, and following up on deliverables.
- Engaged with customers, parents, families, and clients through school visits to collect personal feedback on activities and assess needs.
- Supported development of crisis response plans with school administrators and stakeholders; coordinated training sessions and drills to prepare staff and students.
- Assisted with payroll and benefits functions including processing, answering employee questions, fixing processing errors.
- Procured office supplies to maintain inventory levels and support team needs., managed inventory, and maintained office equipment for employees supervised.
- Supported and assisted in the recruiting and interview process of Wraparound department.
- Wraparound Resource Specialist
Administrative Assistant & Co-Teacher
Briscoe Elementary
Houston, TX
07.2017 - 07.2021
- Processed and submitted payroll efficiently and timely, maintaining financial accuracy.
- Supported and assisted in the recruiting and interview process.
- Assisted in the process of FMLA and Workers Compensation.
- Supported performance aspects by compiling and arranging data, processing and coding documents, preparing reports, maintaining comprehensive records, and managing calendars and meetings.
- Designated as a benefits and compensation liaison for campus staff.
- Pioneered local School Volunteer program, mobilizing community volunteers to enhance school activities and enrich students' educational experiences.
- Provided classroom support co-teaching to lead teachers in Pre-K through 5th grade classrooms, assisting with lesson preparation, classroom organization, student supervision, and working with individual students and small groups to reinforce learning concepts, provide extra help, and support students with special needs or learning challenges.
- Collaborated with teachers to implement behavior management strategies, fostering a positive and inclusive classroom environment.
- Collaborated with Houston ISD to support educational initiatives.
Office Manager
South Texas Dental
Houston, TX
10.2013 - 07.2017
- Managed a medical practice comprising over 25 doctors and staff, overseeing the seamless operation of the clinic and maintaining high standards of care and service.
- Supervised billing systems, filed medical insurance claims, and generated appeals, ensuring patients understood their benefits to foster transparency and trust.
- Supervised the billing systems, meticulously filed all medical insurance claims, and generated insurance appeals. Ensured patients were fully informed about benefits to promote transparency and trust.
- Initiated insurance appeals in cases where pre-authorizations were denied, advocating for clients' rights and ensuring proper coverage for necessary medical treatments.
- Processed and submitted payroll efficiently and timely, maintaining financial accuracy.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring patient satisfaction through effective communication via phone, email, and in-person.
- Assisted in the process of FMLA and Worker's Compensation.
- Implemented advanced software systems to streamline office operations, enhancing workflow and contributing to improved patient satisfaction.
- Enhanced patient privacy and data security by maintaining up-to-date patient records and ensuring compliance with HIPAA regulations.
Education
Bachelor of Science - Interdisciplinary Studies, Minor Psychology
University of Houston-Downtown
Houston, TXSkills
- Recruitment and onboarding, Employee & Community Engagement, Diversity & Inclusion, Data confidentiality and integrity, Project management, Case Management & Investigation, Social-emotional learning, Goal Setting and Evaluation, ServiceNow, ADP Workforce, Kronos, Peoplesoft
- Administrative: Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, Outlook, Publisher, Teams, Google Workspace: Google Docs, Google Slidesssss, Google Forms, Google Sheets and SharePoint, 50 WPM, Canvas, Data-Driven
- Education: Classroom Management, Lesson Planning, Assessment and Evaluation, Critical Thinking, Mentorship, Motor Development, Problem Solving, Communication and Teamwork, Education Technology Integration
- Graphic Design: Proficient in design tools such as Adobe, Adobe Captivate, Articulate, Descript and Canva
- Mentorship
- Motor Development
- Problem Solving
- Communication
- Relationship management
- Conflict management
- Teamwork
- Schedule management
VOLUNTEER EXPERIENCE
- Houston Livestock Show and Rodeo, Volunteer, Houston, TX, 2020-02, Present
- Big Brothers / Big Sisters, Volunteer, Houston, TX, 2022-08, 2024-06
Timeline
Pre-k Teacher
Houston ISD
08.2024 - 08.2025
Wraparound Services
Houston ISD
07.2021 - 07.2024
Administrative Assistant & Co-Teacher
Briscoe Elementary
07.2017 - 07.2021
Office Manager
South Texas Dental
10.2013 - 07.2017
Bachelor of Science - Interdisciplinary Studies, Minor Psychology
University of Houston-Downtown