Erika Razo
Sacramento,CA
Summary
Detail-oriented administrative assistant with 4+ years of experience supporting office operations, calendars, and client communication. Skilled in critical thinking, multitasking, and Microsoft Office. Consistently helps maintain smooth workflow, accurate records, and positive customer experiences.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
RG & L service's inc.
Sacramento, California
06.2021 - Current
- Oversee daily office tasks to maintain efficiency.
- Handle phone calls and emails to provide prompt information.
- Respond to customer inquiries regarding products and services to enhance satisfaction.
- Draft invoices, contracts, and client letters to support business operations.
- Schedule service appointments and manage team calendar.
- Track office supplies and place orders for stock as needed.
- Review emails and documents to enhance clarity.
- Drafted letters, memos, reports, emails, and presentations to assist management staff.
- Update employee payroll files, deductions, and tax information.
- Void checks and issue stop payment orders to correct payroll discrepancies.
Personal Assistant
Sonia Carrillo
Sacramento, California
07.2023 - 07.2025
- Managed personal calendar and appointments, enhancing organization and prioritization of daily schedule
- Coordinated travel plans and reservations, ensuring seamless itinerary changes for optimal travel experience
- Completed errands and managed household operations, allowing employer to concentrate on more critical responsibilities.
- Scheduled household services, deliveries, and maintenance visits
- Prepared reminders for bills, deadlines, and upcoming commitments
Secretary
Ponce's Gardening
Sacramento, California
03.2021 - 06.2023
- Coordinated appointment scheduling for gardening jobs, optimizing crew calendars and service visits.
- Handled incoming calls and inquiries, providing timely responses and escalating calls as needed.
- Responded to customer inquiries via email or telephone politely and professionally.
- Managed bookkeeping for expenses.
- Scheduled maintenance for vehicles.
Education
Bachelor of Arts - History
University of California, Davis
Davis, CA06-2025
Skills
- Microsoft Office Suite
- Basic accounting
- Customer service
- Multitasking
- Problem solving
- Critical thinking
- Facilitator
- Invoice processing
- Appointment scheduling
- Records management
- Payroll and budgeting
Timeline
Personal Assistant
Sonia Carrillo
07.2023 - 07.2025
Administrative Assistant
RG & L service's inc.
06.2021 - Current
Secretary
Ponce's Gardening
03.2021 - 06.2023
Bachelor of Arts - History
University of California, Davis