Erika Reyes
Wentzville,MO
Summary
Dynamic and highly reliable professional with extensive experience at Applebee's Grill + Bar, excelling in customer service and inventory management. Proven track record of enhancing guest satisfaction and optimizing operational efficiency. Strong multitasker and team player, adept at training staff and implementing effective procedures to drive sales growth.
Overview
26
26
years of professional experience
Work History
Bartender/server
Applebee's Grill + Bar
O'Fallon, MO
09.2000 - Current
- Crafted and served beverages in fast-paced environment, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Collaborated with kitchen staff to integrate beverage offerings with food menu.
- Managed inventory by tracking stock levels and placing orders as needed.
- Trained new staff on cocktail preparation, bar equipment usage, and customer service protocols.
- Identified popular drink trends and recommended menu adjustments to increase sales opportunities.
- Engaged with customers to provide personalized recommendations based on preferences and feedback.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Manager
Applebee's Grill + Bar
St Louis, MO
06.2011 - 09.2012
- Led team in daily operations, ensuring high-quality guest experiences and service efficiency.
- Implemented training programs for staff, enhancing service skills and operational knowledge.
- Monitored inventory levels, coordinated orders to maintain optimal supply without excess waste.
- Developed employee schedules, optimizing labor costs while meeting customer demand during peak hours.
- Analyzed customer feedback to identify areas for improvement and enhance overall satisfaction ratings.
- Streamlined workflow processes, reducing wait times and improving table turnover rates significantly.
- Conducted performance reviews, providing constructive feedback to foster employee development and engagement.
- Collaborated with management on strategic initiatives to drive sales growth and improve operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Hourly Manager
Applebee's Grill + Bar
O'Fallon, MO
05.2006 - 05.2011
- Oversaw daily operations to ensure efficient service and compliance with health standards.
- Trained and mentored staff to enhance performance and customer satisfaction.
- Developed and implemented new procedures to improve workflow efficiency.
- Monitored inventory levels and managed ordering processes to minimize waste.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Led team meetings to communicate goals, share updates, and foster collaboration.
- Created schedules to optimize labor costs while maintaining service quality.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Fort Zumwalt South High
O'Fallon, MO05.1999
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Inventory
Order management
Timeline
Manager
Applebee's Grill + Bar
06.2011 - 09.2012
Hourly Manager
Applebee's Grill + Bar
05.2006 - 05.2011
Bartender/server
Applebee's Grill + Bar
09.2000 - Current
High School Diploma -
Fort Zumwalt South High