Erika Robbins

• Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales
• Investigated and solved accuracy issues on titles, odometer readings and power of attorney
• Maintained current DMV title regulations knowledge for Missouri and many surrounding states.
• Processed completed and signed title documents through electronic vehicle registration program and maintained knowledge of computerized systems
• Assisted new buyers to understand title transfer process and steps required of buyers to finish process
• Processed and maintained title files, implementing security measures to protect data
• Maintained regular communications with sellers to discuss and resolve issues
• Performed title searches
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Answered incoming calls and emails, providing frontline customer support or assistance to members and sellers
• Answered inbound calls, chats and emails to facilitate customer service
• Informed customers about billing procedures, processed payments
• Mentored new employees on procedures and policies to maximize team performance
• Made outbound calls to obtain account information.
• Called shops and residents regarding pickup information of vehicles
• Printed checks off for drivers to use at shops/residences for pickup of vehicles
• Scheduled pickups with adjusters, shops, and vehicle owners in a timely manner.
• Reached out to sellers/adjusters regarding shop charges and weather or not they would like to approve charges for vehicle pickups.

• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
• Inspected cells and conducted random searches of common areas
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Supervised
• Maintained offender logs and entered information into electronic offender record system.
• Received property from incoming inmates and inspected items for contraband
• Maintained clear and open communications with facility areas to support safe operations.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

* Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

* Collected and documented vital signs to track current patient conditions.

* Comforted patients and provided reassurance and encouragement.

* Followed safe lifting techniques and individual resident lifting instructions.

Monitored and observed patients to accurately record changes in condition and reaction to medications and treatment

* Planned, prepared and served meals and snacks according to prescribed diets.

* Collected and removed debris and roofing materials

* Completed residential roofing work on time withing expected deadlines

* Placed tin roofing down as well as shingles on different homes.

* Worked regularly at advanced heights and followed OSHA protocols and procedures

* Worked safely and effectively under all weather conditions

*( Summer job )