Erika Rojas
Perris,CA
Summary
Motivated with 13 plus years of experience offering office support in the administrative field. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
16
16
years of professional experience
Work History
Executive Administrative Assistant
Stoneledge
Colton, CA
04.2014 - 04.2024
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Provided customer service support to clients while they are traveling on business trips.
- Researched and provided cost-effective options for corporate travel needs.
- Maintained relationships with key suppliers in order to secure favorable rates and discounts for corporate travelers.
- Utilized automated systems to book reservations and track expenses related to corporate travel.
- Monitored changes in airline schedules or prices in order to provide cost savings opportunities for the organization.
- Reviewed expense reports submitted by travelers for accuracy before processing payments.
- Processed ticket refunds or exchanges when necessary due to flight cancellations or delays.
- Responded quickly and efficiently to customer inquiries about their upcoming business trips.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Booked transportation, coordinated schedules and organized conferences and meetings for business professionals.
- Researched hotels and airfare options to best meet client needs and expectations.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Verified accuracy of coding on invoices prior to processing payments.
- Assisted with month-end closing activities as needed.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Evaluated proposals from vendors on a regular basis to ensure cost effectiveness.
- Sourced new vendors for purchasing needs.
- Organized and prioritized projects.
- Reviewed purchase orders and invoices for accuracy.
- Processed payments for completed purchases in accordance with established procedures.
- Coordinated shipping schedules between vendors and customers as necessary.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Received and verified donations from donors, ensuring accuracy of information.
- Processed donations in accordance with established protocols, including data entry into the donor database.
- Assisted with the development and implementation of strategies to ensure maximum donor participation.
- Provided customer service support to donors via telephone and email inquiries.
- Researched and responded to questions about tax-deductible gifts and other related topics.
- Maintained accurate records of all donation activity, including donor contact information and gift acknowledgements
Human Resources Specialist
Stoneledge
Colton, CA
11.2009 - 06.2014
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Provided guidance to managers on disciplinary action and performance management.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Conducted exit interviews to identify reasons for employee termination or resignation.
- Developed job postings for open positions using internal databases as well as external career websites and job boards.
- Drafted letters of offer to new hires outlining terms of employment.
- Administered employee benefit programs such as health insurance plans and retirement savings accounts.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Handled sensitive and confidential employee information with complete discretion.
- Responded to inquiries from employees regarding benefits packages.
- Investigated complaints of discrimination or harassment within the workplace.
- Organized travel - rooms, flights, rentals
Human Resources Specialist
Employment Solution
Riverside, CA
06.2008 - 10.2009
- Implemented new employee onboarding process.
- Provided guidance to managers on disciplinary action and performance management.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Organized recruitment events such as career fairs and open houses.
- Drafted offer letters and employment contracts according to company guidelines.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Performed audits of payroll records to ensure accuracy of employee information.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Maintained human resources records by processing applications and resumes.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Established and generated various reports to verify HR compliance.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
San Bernardino, CA05-2016
High School Diploma -
Anaheim High School
Anaheim, CA06-2004
Skills
- Bilingual (English/Spanish)
- Information confidentiality
- Calendar Management
- Process Improvement
- Quality Control
- Travel Coordination
- Expense Reporting
- Customer Service
- Meeting planning
- Event Coordination
- Office Management
- Scheduling
- Documentation And Reporting
Timeline
Executive Administrative Assistant
Stoneledge
04.2014 - 04.2024
Human Resources Specialist
Stoneledge
11.2009 - 06.2014
Human Resources Specialist
Employment Solution
06.2008 - 10.2009
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Anaheim High School