Erika Santiago
East Haven,CT
Summary
Results-driven professional with 10 plus years of experience and focus on performance.
Specializing in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
14
14
years of professional experience
Work History
Receptionist
Hamden Pediatrics
Hamden, Connecticut
11.2022 - Current
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Processed referrals for specialist care when requested by physicians or patients.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed customer payments in a timely manner.
- Assisted customers with setting up automatic payment plans when needed.
- Performed follow-up on past due accounts via telephone, email or mail correspondence.
- Enforced policies relating to overdue payments in accordance with company guidelines.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Accepted and processed customer payments and applied toward account balances.
Clinical Technician
Yale New Haven Health System
New Haven, CT
04.2011 - Current
- Maintained accurate, timely flow of information by completing thorough patient records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day duties accurately and efficiently.
- Assisted office team by making phone calls, copies and appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team member to support open communication & high customer service.
- Developed and maintained courteous and effective working relationships.
- Maintained accurate records of all tasks completed by the team.
- Performed data entry into computer systems for tracking purposes.
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
Customer Server Clerk
Flowers By Lisa
East Haven , CT
09.2017 - 02.2022
- Cultivated warm relationships with regular customers.
- Managed billing, payment processing and cash management practices, POS system & processed orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day duties accurately & efficiently.
- Proved successful working within tight deadlines & fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions & make decisions.
- Managed year-end closing process by ensuring timely filing of applicable forms and documents.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Reconciled daily cash receipts with bank deposits.
- Maintained accurate records of accounts receivable and payable transactions.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Managed vendor relationships through prompt communication of payment information.
- Ensured proper authorization for all purchases made by the organization.
- Verified accuracy of coding on invoices prior to processing payments.
- Works with Microsoft office, windows 11, various technology experience
Education
High School Diploma -
East Haven High School
East Haven , CT06-2004
Certified Nursing Assistant - Medical
Eli Whitney Technical High School
Hamden, CTSkills
- Detail-oriented
- Clerical Support
- Excellent Communication
- Customer service
- Data entry and management
- Accounts payable/receivable
Timeline
Receptionist
Hamden Pediatrics
11.2022 - Current
Customer Server Clerk
Flowers By Lisa
09.2017 - 02.2022
Clinical Technician
Yale New Haven Health System
04.2011 - Current
High School Diploma -
East Haven High School
Certified Nursing Assistant - Medical
Eli Whitney Technical High School