Erika Seide
Pembroke Pines,FL
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing and filling medications. Highly skilled at processing prescriptions and assisting customers. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
8
8
years of professional experience
Work History
Clinical Services Representative
US-RXCarre
Hollywood, FL
09.2023 - Current
- Input of approvals for prior authorizations and performed test claims.
- Called various pharmacies to have them reprocess claim to ensure a paid claim.
- Assisted pharmacies with resolving prior authorization rejections.
- Interpreted health plan benefits and coverage requirements related to prior authorization process.
- Provided customer service support by responding promptly and professionally to inquiries from patients, physicians' offices, insurance companies. via phone or email.
- Performed data entry in pharmacy software system to enter prescription orders, patient profiles, and prior authorizations.
- Conducted follow-up calls with physicians' offices regarding incomplete or missing information on prescriptions.
- Researched drug formularies as well as therapeutic alternatives when needed during the authorization process.
- Collaborated with other departments such as billing, clinical staff, and providers in order to ensure successful completion of the prior authorization process.
- Monitored status updates on submitted prior authorizations through various systems including electronic medical records systems.
- Identified potential problems with submitted requests by verifying all information is accurate before sending out for review.
- Verified patient demographic and insurance information to ensure accuracy of prior authorization requests.
Pharmacy Technician
CVS
Plantation, FL
11.2019 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, added new medications in pharmacy computer systems.
- Refilled medications and verified insurance benefits.
- Make sure all meds that patient takes have refills and if not reach out to prescriber for refills in order to get customers medications shipped out in a timely manner.
Pharmacy Technician
Walgreens
Miami Lakes, FL
12.2016 - 11.2019
- Answered inbound calls in regards to patients medication status. Are their refills remaining or not.
- Processed refilled for patients medications.
- Informed patients of cost of medications
- Answered customers questions through chat as far as medication status and price of medications.
Education
Certificate - Medical Billing And Coding
Florida Career College - Miami
Pembroke Pines FL05.2011
High School Diploma -
Miramar High School
Miramar, FL06.1998
Skills
- Prescription Filling
- Call Control
- Fluent in [Creole]
- Inbound Phone Call Management
- [50] WPM
- Training Experience
- Customer Service
- Problem-Solving Skills
- Appointment Scheduling
- Microsoft Word, Excel, Powerpoint
Timeline
Clinical Services Representative
US-RXCarre
09.2023 - Current
Pharmacy Technician
CVS
11.2019 - Current
Pharmacy Technician
Walgreens
12.2016 - 11.2019
Certificate - Medical Billing And Coding
Florida Career College - Miami
High School Diploma -
Miramar High School
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