Erika Shackelford
Montgomery ,AL
Summary
Experienced graduate student with background in dental practice. Offers experience and trained in sterilization procedures, infection control and oral health care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Metro By T-Mobile
Montgomery, Al
06.2015 - Current
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Replenished, faced and organized merchandise on shelving.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Dental Intern
Dr. Kent Hill DDS
Montgomery, Al
04.2023 - 06.2023
- Provided dental instruments for dentist by sterilizing and delivering instruments to treatment room.
- Prepared treatment rooms for patients by following prescribed protocols and procedures.
- Maintained proper operation of dental equipment by completing regular preventive maintenance.
- Protected patients and employees by adhering to infection control policies and protocols.
- 40 hours Completed
Medical Receptionist
Taylor Internal Medicine
Prattville, Al
05.2018 - 06.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
Customer Service Representative
Alorica
Montgomery, Al
06.2016 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Resolved challenging situations with friendly but firm strategies.
Education
Dental Assistant -
JES HEALTH SERVICES
Montgomery, Al04.2023
High School Diplomacy - General Studies
Robert E . Lee
Montgomery, Al05.2016
Skills
- Patient Intake Procedures
- Medical Records Management
- Dentrix Proficiency
- Office Management
- Dental Staff Assistance
- Local Anesthetic Proficiency
- Dental Impressions
- Infection Control Proficiency
- Taking X-Rays
- Team Collaboration
- Patient Data Gathering
- Restorative Procedures
- Four-Handed Procedures
- Active Listening
- Data Verification
- Regulatory Compliance
- Treatment Room Preparation
- Order Fulfillment
- Microsoft PowerPoint
- Microsoft Excel
- Credit Card Payment Processing
- Microsoft Word
- Stocking and Replenishing
- Retail Sales Customer Service
- Customer Service
- Inbound and Outbound Calls
- Warm/ Cold Transfers
- Medicaid
- Medicare
- HIPPA
- Tier 1 Technical Support
- ICD/9/10 Forms
- EMR Systems
- Collections
- ACH
Certification
- Certified Dental Assistant
Education
Montgomery, Al,Montgomery, Al
Contact
Montgomery , AL 36116
Timeline
Dental Intern
Dr. Kent Hill DDS
04.2023 - 06.2023
Medical Receptionist
Taylor Internal Medicine
05.2018 - 06.2021
Customer Service Representative
Alorica
06.2016 - 05.2018
Sales Manager
Metro By T-Mobile
06.2015 - Current
Dental Assistant -
JES HEALTH SERVICES
High School Diplomacy - General Studies
Robert E . Lee