Erika Shaw
Tufts Medical Center Physicians Organization
South Dartmouth,MA
Work Preference
Desired Job Title
Epic TrainerEpic Application AnalystEpic Ambulatory ConsultantEpic Consultant
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
South Dartmouth, MA
Open to relocation:
No
Minimum Desired Compensation
$85000/yr
Important To Me
Career advancement
1
Certification
6
Years of experience
Epic-certified trainer with proven abilities in delivering tailored training sessions, optimizing clinical workflows, and providing exceptional user support. Committed to enhancing system proficiency and fostering collaboration among clinical staff.
Work History
Epic Credentialed Trainer
7 Months- Deliver Epic training sessions that enhanced user proficiency and streamlined system navigation.
- Work with clinical staff to identify training needs and build tailored materials.
- Create instructional guides for new system features and updates to facilitate user understanding.
- Answer user questions and resolved troubleshooting issues to ensure seamless system usage.
Certified Radiant Principal Trainer
3 Years- Managed and delivered effective training programs aligned with organizational goals.
- Facilitated online seminars during Epic upgrades to identify updates and improvements for end users.
- Collaborated with managers to address system challenges and created effective training materials tailored to user workflows.
- Updated course material based on industry trends and changes within the organization.
- Designed upgrade bulletins and Tip Sheets to support user workflows.
- Managed ticket assignment processes to enhance workflow efficiency.
Thrive Specialist/Physician Initiatives
1 Year 11 Months- Provided end-user support for physicians to improve system proficiency.
- Coordinated in-basket improvement training for staff to enhance provider experience.
- Facilitated training programs for nine Epic modules to enhance user proficiency.
- Guided new trainees through training sessions to enhance their skills. during onboarding.
- Assisted with live seminars during Community Connect go-live projects.
Education
Associate of Science - Liberal Arts And Sciences
Skills
Epic credentialing
Training delivery
Instructional design
User support
Workflow optimization
Subject matter expert
Team collaboration
Effective communication techniques
Video production
Certification
- Epic Radiant Principal Trainer 09/2024
Epic Credentialed Trainer Certificate 09/2022
- Ambulatory
- Anesthesia
- Beacon
- Cupid
- Emergency
- Inpatient
- Radiant
- Surgeon
- Urgent Care
Timeline
Epic Credentialed Trainer
Tufts Medical Center Physicians Organization
03.2026 - CurrentRead More
Certified Radiant Principal Trainer
Southcoast Health System
09.2022 - 09.2025Read More
Thrive Specialist/Physician Initiatives
Southcoast Health System
10.2020 - 09.2022Read More
Massasoit Community College
Associate of Science from Liberal Arts And Sciences
Read More