Heather Mullen
Sayre,PA
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
22
22
years of professional experience
Work History
Epic Credentialed Trainer
Guthrie
03.2022 - Current
- Training and supporting providers on the various EPIC applications (amb, IP, wisdom, beacon, kaleidoscope, stork, ASAP)
- Training Cadence classes as needed.
- Facilitated virtual, in-person and blended learning sessions.
- Site visits, assisting with Go Lives and upgrades.
Phlebotomist
Guthrie
01.2022 - 12.2022
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
Centralized Scheduler
Guthrie
09.2019 - 03.2022
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Answered phone calls for most Guthrie locations, scheduling appointments, and handling patient inquiries.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- specialty scheduler for MN radiology
- assist with training of new employees.
Patient Service Specialist
Guthrie
10.2011 - 09.2019
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed the providers meeting and teaching schedules
- EPIC superuser for both clinical and non clinical
- trained new employees
Point of Service
Guthrie
10.2010 - 10.2011
- Register patients for appointments confirming data accuracy and completeness
- Providing exceptional customer service, answering questions and addressing concerns
- Efficiently and accurately processing payments
Unit Clerk
Guthrie Robert Packer Hospital
05.2004 - 10.2010
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Provided clerical support, addressing routine, and special requirements.
- Assisted with CNA duties as needed
Communications Specialist
Guthrie
12.2001 - 06.2003
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch Guthrie -1 while tracking data in real-time environments.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Facilitated communication between both ground and air units with the Emergency Department
Education
High School Diploma -
Spencer-Van Etten High School
Spencer, NY06.1994
Skills
- EPIC EMR
- User Experience
- Team Support
- Online Training
- Efficient Service
- Video Conferencing
- Service Tickets
- Epic Software
- Responding to Technical Questions
- Technical Support and Assistance
Timeline
Epic Credentialed Trainer
Guthrie
03.2022 - Current
Phlebotomist
Guthrie
01.2022 - 12.2022
Centralized Scheduler
Guthrie
09.2019 - 03.2022
Patient Service Specialist
Guthrie
10.2011 - 09.2019
Point of Service
Guthrie
10.2010 - 10.2011
Unit Clerk
Guthrie Robert Packer Hospital
05.2004 - 10.2010
Communications Specialist
Guthrie
12.2001 - 06.2003
High School Diploma -
Spencer-Van Etten High School
Similar Profiles
Ahsan WaqarAhsan Waqar
Resident Doctor at GuthrieResident Doctor at Guthrie
Brianna Rea HallettBrianna Rea Hallett
Care Companion at GuthrieCare Companion at Guthrie
Melissa MakoskyMelissa Makosky
Patient Service Specialist at GuthriePatient Service Specialist at Guthrie
Neil CialleloNeil Ciallelo
Imaging Services Specialist at GuthrieImaging Services Specialist at Guthrie
Jon WaltenburgJon Waltenburg
Oilfield Laborer at Wells Service GroupOilfield Laborer at Wells Service Group