Erika Simon
Durham,NC
Summary
Experienced Medical Office Administrator with a strong background in healthcare administration, including managing patient records, scheduling, and insurance verification. Demonstrated ability to handle complex administrative tasks with precision and maintain confidentiality in compliance with HIPAA regulations. Skilled in using EHR systems and medical software to streamline operations and enhance patient care. Proven track record of excellent customer service, problem-solving, and multitasking in fast-paced environments. Dedicated to contributing to the efficient operation of healthcare facilities and improving patient experiences.
Overview
8
8
years of professional experience
Work History
Lead Bilingual Patient Coordinator
Avance Care
01.2022 - Current
- Assist in recruiting, hiring of new employees including patient coordinators, medical assistants and office managers
- Trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Oversaw and managed office supply inventory, including tracking usage, ordering supplies, and maintaining optimal stock levels.
- Developed and presented agendas, facilitated discussions, and implemented action plans to address workflow challenges and improve team performance.
- Led regular staff meetings to discuss and optimize front desk workflows, focusing on efficiency, customer service, and operational procedures.
Patient Coordinator
Avance Care
05.2021 - Current
- Verified and updated patient information, including insurance details and medical history, maintaining accurate records in compliance with HIPAA regulations.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Utilized electronic health record (EHR) system ECW to enter and retrieve patient data, improving overall data accuracy and accessibility.
- Greeted and assisted patients with check-in/check-out procedures, ensuring a welcoming and efficient experience.
- Performed various administrative tasks by managing bookkeeping, filing, copying, collecting scanning and faxing documents.
COVID-19 Screener
Lincoln Community Health Center
06.2020 - 10.2021
- Oversaw in-person and curbside patient registration and processing.
- Carried out preliminary health screenings, including temperature checks and symptom questionnaires, to identify individuals at risk of COVID-19.
- Adhered to strict infection control measures, including proper use of personal protective equipment (PPE), sanitization procedures, and maintaining a clean testing environment.
- Provided clear instructions to patients on testing procedures, answered questions, and offered reassurance throughout the testing process.
- Measured and recorded vital signs, including temperature, blood pressure, and weight, to prepare patients for COVID-19 examinations and ensure accurate baseline health data.
Behavior Health Intake Coordinator
Fernandez Community Center
12.2016 - 06.2020
- Acted as a liaison between patients and mental health professionals, addressing inquiries, managing referrals, and coordinating follow-up care.
- Managed front desk operations, including answering phones, greeting patients, and handling correspondence.
- Coordinated patient appointments and managed calendars for clinicians and healthcare providers.
- Used EMR systems such as Practice Fusion and CheckPoint EHR to update and maintained patient records, including insurance and contact details, ensuring accuracy and confidentiality.
Education
No Degree - A.A Medical Office Administration
Durham Technical Community College
Durham, NCHigh School Diploma -
J.D. Clement Early College High School
Durham, NC05.2016
Skills
- Electronic Records Management
- Appointment Scheduling
- Office Administration
- Insurance Practices
- HIPAA Compliance
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Lead Bilingual Patient Coordinator
Avance Care
01.2022 - Current
Patient Coordinator
Avance Care
05.2021 - Current
COVID-19 Screener
Lincoln Community Health Center
06.2020 - 10.2021
Behavior Health Intake Coordinator
Fernandez Community Center
12.2016 - 06.2020
No Degree - A.A Medical Office Administration
Durham Technical Community College
High School Diploma -
J.D. Clement Early College High School
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