Summary
Overview
Work History
Education
Skills
Education and Training
Certification
References
Timeline
Generic

Erika Siquina

Raleigh,NC

Summary

Experienced professional managing diverse commercial property portfolios, ensuring operational efficiency and safety compliance. Proven track record in large-scale management roles with a focus on maximizing building performance. Strong analytical skills applied to monitor and enhance property success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Leasing Specialist

Grubb Ventures
Raleigh, NC
07.2023 - Current
  • Verified applicant income, credit history, and rental references to assess tenancy eligibility.
  • Assisted applicants with rental applications and collected necessary documentation.
  • Addressed resident concerns professionally, escalating issues as needed.
  • Developed marketing materials for print and online advertising campaigns.

Leasing Manager

Pegasus Residential
Raleigh, NC
06.2021 - 07.2023
  • Generated detailed reports on leasing activity, highlighting vacancies, rental rates, expirations, and renewals.
  • Monitored leasing office, models, and clubhouse to ensure compliance with company standards.
  • Coordinated open houses and property tours for prospective tenants, presenting comprehensive information on amenities.
  • Collaborated with maintenance teams to address repair requests promptly and efficiently.

Customer Service Manager

CarMax
Raleigh, NC
07.2019 - 03.2021
  • Managed complex escalated customer concerns to maintain high customer satisfaction levels.
  • Directed team of customer service professionals, ensuring quality work and motivating performance to meet targets.
  • Trained employees through performance feedback and coaching in effective service techniques.
  • Cultivated relationships with customers to enhance rapport and trust.

Assistant Store Manager

Sheetz
Clayton, NC
01.2016 - 07.2019
  • Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
  • Supported recruiting, training, and professional development efforts.
  • Supported senior managers with day-to-day operational requirements.
  • Coordinated employee schedules to provide adequate staff coverage.

Education

High School Diploma -

Cleveland High School
Clayton
01-2017

Some College (No Degree) - Business Communication

Wake Technical Community College
Raleigh, NC

Skills

  • Property tours and tenant issue resolution
  • Complaint investigation and follow-up
  • CRM software proficiency
  • Yardi expertise
  • Customer relationship management
  • Property management

Education and Training

other

Certification

  • Fair Housing Certified
  • Leasing Awards

References

References available upon request.

Timeline

Leasing Specialist

Grubb Ventures
07.2023 - Current

Leasing Manager

Pegasus Residential
06.2021 - 07.2023

Customer Service Manager

CarMax
07.2019 - 03.2021

Assistant Store Manager

Sheetz
01.2016 - 07.2019

High School Diploma -

Cleveland High School

Some College (No Degree) - Business Communication

Wake Technical Community College

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