Erika Smith
Chicago,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Doorman
Admiral Security
Chicago, IL
07.2020 - Current
- Log in and log out 50 packages in computer system
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
Concierge/Receptionist
Admiral At The Lake
Chicago, IL
09.2015 - 07.2020
- Interacted with customers by phone, email or in-person to provide information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Directed calls to destination, maintain accurate emergency, key personal medical contact information
- Completed clerical tasks such as filing, copying and distributing mail.
Guest Service Attendant
Target
Chicago, IL
10.2009 - 09.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Helped customers complete purchases, locate items and join reward programs.
Call Center Representative
CPS
Chicago , IL
09.2008 - 05.2009
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Direct calls and email to head team member
Homemaker
Help At Home Health Care
Chicago, IL
07.2005 - 05.2009
- Completed dusting, washing dishes, laundry and vacuuming for patients.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Education
High School Diploma -
Dyett High School
555 E. 51st06.2005
Skills
- Complex Problem-Solving
- Ability to type 40 wpm
- Excellent Communication skills (both oral and written)
- Ability to multi-task
- Excellent organizational
- Time management and Analytical
Certification
20-hr Security training Perc card
Timeline
Doorman
Admiral Security
07.2020 - Current
Concierge/Receptionist
Admiral At The Lake
09.2015 - 07.2020
Guest Service Attendant
Target
10.2009 - 09.2015
Call Center Representative
CPS
09.2008 - 05.2009
Homemaker
Help At Home Health Care
07.2005 - 05.2009
High School Diploma -
Dyett High School
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