Erika Smith
Mooresville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Shift Leader
ECOMAIDS
Mooresville, NC
04.2022 - 07.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Scheduled team members for shifts based on business needs and customer demand.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
Account Manager
Eastern Roof Technologies
Mooresville, NC
08.2023 - 03.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to management.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Collaborated with marketing team to develop promotional materials for clients.
- Generated leads through cold calling activities.
- Renewed existing accounts by cementing trusting relationships with customers.
Education
Massage License - Massage Therapy
ATI Career Training Center - Dallas
Dallas, TX02-2009
High School Diploma -
James Bowie High School
Arlington, TX05-2007
Skills
- Customer Service Experience
- Positive Attitude
- Safety Processes And Procedures
- Security Procedures Adherence
- Staff Supervision
- Productivity Monitoring
- Sales Expertise
- Verbal And Written Communication
- Problem-Solving
- Punctual And Reliable
Timeline
Account Manager
Eastern Roof Technologies
08.2023 - 03.2024
Shift Leader
ECOMAIDS
04.2022 - 07.2024
Massage License - Massage Therapy
ATI Career Training Center - Dallas
High School Diploma -
James Bowie High School
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