Erika Sotelo
Phoenix,AZ
Summary
Dynamic Shift Manager at Taco Bell with a proven track record in training and mentoring teams to enhance customer service and operational efficiency. Skilled in quality assurance and critical thinking, I implemented process improvements that reduced waste and optimized inventory, fostering a culture of excellence and adaptability in fast-paced environments.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
11
11
years of professional experience
Work History
Shift Manager
Taco Bell
04.2015 - Current
- Supervised daily operations to ensure efficient service and compliance with health standards.
- Trained and mentored team members on customer service techniques and operational procedures.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Conducted regular training sessions to enhance team skills in food safety and quality assurance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Security Officer
Shimmel Security
03.2023 - 07.2023
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols to deter criminal activity and maintain secure environment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
No Degree - Social Work
Arizona State University
Phoenix, AZSkills
- Opening and closing procedures
- Training and mentoring
- Quality assurance
- Flexible schedule
- Shift leadership
- Critical thinking
- Multitasking and prioritizing
- Adaptable to changing demands
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Shimmel Security
03.2023 - 07.2023
Shift Manager
Taco Bell
04.2015 - Current
No Degree - Social Work
Arizona State University