Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ERIKA STONE

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the auction industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Commercial Services Sr Specialist

Cox Automotive
03.2016 - Current
  • Maintain positive account relationships, effective communication and ensuring customer sale deadlines are met.
  • Coordinate between auction and client to ensure units cross with minimal loss to client
  • Proactively suggest repairs to meet client needs to ensure highest ROI
  • Manage 1,000 units simultaneously at various stages in auction life cycle
  • Prepare reports and track units within shops and work with vendors meeting timeline goals to get unit to sale
  • Streamlined internal processes for improved operational efficiency and cost savings.
  • Work with and train new hires on basic day to day functions.

Title Specialist, Manheim Dallas

Cox Automotive
05.2012 - 03.2016
  • Trained, coached, and supervised new staff members
  • Efficiently and accurately process vehicle titles Maintain knowledge of DMV laws and regulations as ty relate to vehicle titles
  • Determine negotiability of title document and assess for potential fraud.
  • Interact with customers, providing quality service and solving problems as occur

Title Specialist

Cox Automotive
10.2003 - 05.2012
  • Efficiently and accurately process vehicle titles
  • Maintain knowledge of DMV laws and regulations as relate to vehicle titles
  • Interact with customers, providing quality service and solving problems as occur
  • Determine negotiability of title document and assess for potential fraud.

Education

Bachelor of Science - University Studies

University of Texas
Arlington, TX
12.2014

Associate of Arts - Teaching

Tarrant County Community College
Bedford, TX
06.2011

Skills

  • Policy and Procedure
  • Team Member Engagement
  • High Organization Skills
  • Excel in High Demand Situations
  • Strategic Planning

Certification

LDM Yellow Belt Certified working towards my Green Belt. I have been the LDM Ambassador at Manheim Dallas since 2019. This additional role gives me face to face weekly meetings with our GM and AGM's. The ambassador is responsible for recording key points from each Set the Standard Meeting and making sure the Site Process Board is maintained. I update the project tracker, participate in Gemba Walks and engage in problem-solving discussions. LDM is a continuous improvement work culture that aligns to the overall Cox Automotive vision to transform the way we buy, sell and own cars. It equips and motivates the team to visually monitor, improve and sustain operational performance.


  • Won Santander Auction of the Year 2022
  • Won Bridgecrest Black Book Award 2017, 2018
  • Won Auction of the Year for Westlake 2021

Timeline

Commercial Services Sr Specialist

Cox Automotive
03.2016 - Current

Title Specialist, Manheim Dallas

Cox Automotive
05.2012 - 03.2016

Title Specialist

Cox Automotive
10.2003 - 05.2012

Bachelor of Science - University Studies

University of Texas

Associate of Arts - Teaching

Tarrant County Community College

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ERIKA STONE