Erika Tafolla
San Antonio,Texas
Summary
Dynamic and passionate medical assistant offering 2+ years of experience in providing exceptional patient care and administrative support in busy medical settings. Excelled at SynergenX Testosterone & Weight Loss, handling over 30 patient samples daily and mastering both clinical and administrative duties. Demonstrates exceptional teamwork, HIPAA compliance, and a fast-learning ability, ensuring high-quality patient service and confidentiality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
SynergenX Testosterone & Weight Loss
07.2022 - 08.2024
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collect blood, & urine samples for an average of 30 patients per day to run in-house or having them ready to be run at another facility with proper labs ordered for each patient.
- Cross-trained medical receptionist duties and medical assistant duties.
- Administering intramuscular and subcutaneous injections per the providers request.
- Perform routine blood draws and manual vitals.
Intern
Emergency Medical Doctors Services
05.2022 - 06.2022
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Childcare Assistant Teacher
Kids R Kids Learning Academy
06.2021 - 04.2022
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Sales Manager
Vape City
09.2020 - 06.2021
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
High School Diploma -
J Frank Dobie High School
Houston, TX07.2020
Skills
- Therapeutic procedures
- HIPAA Compliance
- Patient Scheduling
- Phlebotomy
- Patient-focused care
- EMR / EHR
- Specimens collection and processing
- Specimen Preparation
- Venipuncture
- Patient confidentiality
- Payment Collection
- Telephone Etiquette
- Teamwork and Collaboration
- Fast Learner
Certification
- PT - Phlebotomy Technician
Timeline
Medical Assistant
SynergenX Testosterone & Weight Loss
07.2022 - 08.2024
Intern
Emergency Medical Doctors Services
05.2022 - 06.2022
Childcare Assistant Teacher
Kids R Kids Learning Academy
06.2021 - 04.2022
Sales Manager
Vape City
09.2020 - 06.2021
High School Diploma -
J Frank Dobie High School
- PT - Phlebotomy Technician
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