Erika Torres

Manor,TX

Summary

Accomplished Center Manager with a proven track record at HCA Healthcare, enhancing operational efficiency and customer retention through effective staff leadership and operations management. Excelled in interdepartmental collaboration and facility management, achieving significant team growth and performance improvements. Skilled in fostering teamwork and driving results with a keen focus on continuous improvement.

Overview

years of professional experience

Certification

Work History

Center Manager

HCA Healthcare

Austin, Texas

09.2019 - Current

Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Checked facility, employee work and service levels to maintain compliance with company and industry standards.
Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.

Production Team Lead

All Web Leads

Austin, Texas

09.2012 - 09.2019

Attained higher product consistency through the development and enforcement of standardized operating procedures.
Planned, scheduled, and delegated daily work to team of employees.
Trained team members on performance metrics and consumer behavior identification.
Work from home call center lead

Education

The College of Health Care Professions

Austin, TX

High School Diploma -

Pflugerville High School

Pflugerville, TX

05.2006

Skills

Operations/Facility Management
Staff Leadership
Processing insurance
Phone etiquitte

Customer Service
Inventory Management
Teamwork and Collaboration