Erika Torres-Sanchez
San Bernardino,CA
Summary
Detail-oriented professional with strong EHR management and referral processing skills. Committed to enhancing patient experience and ensuring compliance with healthcare regulations.
Overview
25
25
years of professional experience
Work History
Referrals Coordinator
LaSalle Medical Associates
Fontana, California
07.2022 - Current
- Coordinated patient referrals to specialists within LaSalle Medical Associates network.
- Maintained accurate patient records and documentation in electronic systems.
- Assisted patients in understanding referral processes and next steps clearly.
- Collaborated with clinical staff to prioritize urgent referrals effectively.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
Medical Assistant
Arrowhead Orthopedics
Redlands, California
02.2016 - 07.2020
- Assisted in patient intake and medical history documentation.
- Coordinated appointments and managed patient schedules efficiently.
- Maintained accurate electronic health records for all patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Medical Receptionist
Crown City Medical Group
Huntington Park, California
09.2014 - 01.2016
- Greeted patients warmly and guided them through check-in procedures.
- Scheduled appointments efficiently using electronic medical records system.
- Collected and verified patient insurance information accurately and promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted in the development of referral processes and procedures.
Medical Assistant
Long Beach Advanced Orthopedic
Long Beach, California
01.2001 - 11.2013
- Assisted in patient intake and medical history documentation.
- Conducted basic clinical procedures under physician supervision.
- Supported administrative tasks, including insurance verification and billing inquiries.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted patients in navigating the referral process and addressing concerns.
- Scheduled Surgery and verified insurance information for patients.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Education
Medical Assistant -
UEI College
Huntington Park, CA07-2000
High School Diploma -
St. Matthias High School
Paramount, CA06-1999
Skills
- EHR management
- referral processing
- insurance verification
- patient documentation
- clinical coordination
- healthcare compliance
- patient scheduling
- customer service
- effectively prioritizing referrals
- team collaboration
- HIPAA regulations
Languages
Spanish
Native/ Bilingual
Timeline
Referrals Coordinator
LaSalle Medical Associates
07.2022 - Current
Medical Assistant
Arrowhead Orthopedics
02.2016 - 07.2020
Medical Receptionist
Crown City Medical Group
09.2014 - 01.2016
Medical Assistant
Long Beach Advanced Orthopedic
01.2001 - 11.2013
Medical Assistant -
UEI College
High School Diploma -
St. Matthias High School