Erika Veal
Athens,TN
Summary
Dedicated professional with experience in retail and caregiving. Skilled in problem-solving, time management, and multi-tasking. Committed to delivering outstanding customer service and fostering teamwork for improved operational efficiency.
Overview
13
13
years of professional experience
Work History
Sales Associate
Dollar General
Athens, TN
12.2024 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays to drive sales and promote customer engagement.
- Operated cash register efficiently, handling transactions accurately and ensuring proper cash management.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Trained new associates on operational procedures, enhancing team productivity and efficiency.
Caregiver
Self Employed Services
Athens, TN
05.2016 - Current
- Supervised daily activities ensuring safety and development of children in care.
- Developed engaging educational activities promoting cognitive and social growth in young children.
- Maintained open communication with parents regarding children's progress and behavioral updates.
- Implemented individualized care plans addressing specific needs of each child effectively.
- Monitored health and hygiene practices, ensuring compliance with regulatory standards for child safety.
- Organized recreational outings that fostered teamwork, creativity, and physical activity among children.
- Evaluated developmental milestones, providing feedback to parents and adjusting care strategies accordingly.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Sales Associate
Dollar Tree
Athens, TN
06.2022 - 02.2023
- Implemented store promotional displays, contributing to increased visibility of featured products.
- Participated in loss prevention initiatives by monitoring store activities and reporting suspicious behavior.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Office Manager
Headlight Renew Doctor
Ringgold, GA
10.2013 - 12.2016
- Managed daily office operations, ensuring efficient workflow and adherence to protocols.
- Coordinated scheduling and resource allocation for staff and service appointments.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Streamlined communication processes between departments to enhance collaboration and efficiency.
- Developed training programs for new hires, promoting effective onboarding practices.
- Monitored financial transactions, maintaining accurate records for budgeting purposes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Cash register operation
- Stocking and receiving
Timeline
Sales Associate
Dollar General
12.2024 - Current
Sales Associate
Dollar Tree
06.2022 - 02.2023
Caregiver
Self Employed Services
05.2016 - Current
Office Manager
Headlight Renew Doctor
10.2013 - 12.2016
High School Diploma -
Penn Foster Career School