ERIKA VILOMAR
New York,NY
Summary
Results-driven Healthcare Operations Leader with over 10 years in enterprise program management and strategic transformation. Led complex IT projects from conception to deployment, aligning initiatives with business objectives. Delivered projects on time and within budget, improving operational efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Enterprise Project Manager
HHAEExchange
01.2020 - Current
- Recognized as the leader assigned to high-complexity enterprise clients requiring executive communication, multiple integrations, and structured execution.
- Direct end-to-end execution of complex healthcare implementation programs from discovery through post-go-live support, consistently delivering projects within scope, schedule, and quality expectations while maintaining exceptional client satisfaction.
- Lead enterprise healthcare implementation programs across Product, Technology, Operations, Compliance, and Customer Success.
- Led cross-functional teams across implementation, EDI integration, operations, product, training, client success to deliver high-impact strategic initiatives on time and within quality standards.
- Established governance frameworks, executive reporting, KPI dashboards, implementation playbooks to enhance project oversight and client communication.
- Partner with Product and Engineering to improve workflows and remove operational bottlenecks.
- Leverage AI-enabled solutions to streamline documentation and reporting.
- Deliver measurable implementation results (98%, 30%, 22%, 25%).
- 22% reduction in implementation delays
- 25% increase in client engagement
- 15+ enterprise implementations led
- Mentored and supported project managers through knowledge sharing, implementation best practices, and operational guidance.
- Outlined primary contributions to project success and team collaboration.
- Enterprise Program Leadership
Director, Revenue Cycle Management
Community Care Companions
01.2018 - 01.2020
- Increased collections by $3.2 million through revenue optimization initiatives, workflow redesign, and improved reimbursement processes.
- Improved operational efficiency by 25% and reduced billing cycle time from 45 to 34 days.
- Reduced accounts receivable aging by implementing proactive performance monitoring and engaging payers through strategic operational improvements.
- Led multi-site business operations, optimizing workflows and billing operations to enhance compliance and drive performance improvement.
- Managed cross-functional teams to establish KPIs, generate reports, and implement operational improvement initiatives.
- Managed operational budgets exceeding $32 million while maintaining strong financial stewardship and supporting organizational sustainability.
- Financial Performance & Business Results
Assistant Director of Finance
Federal Employment & Guidance Services
01.2015 - 01.2018
- Directed cross-functional operational initiatives to enhance organizational performance.
- Managed financial reporting processes for federal employment initiatives.
- Developed budgets and forecasts to support strategic planning efforts.
- Analyzed financial data to identify trends and optimize resource allocation.
- Contributed to operational strategy, financial planning, executive reporting, and enterprise process improvement.
Education
MBA -
University of Mount Saint Vincent
Riverdale, NYProject Management Professional (PMP) -
PMI
12-2026
Skills
- Cross-functional leadership
- Executive Communications
- KPI Reporting
- Business Operations
- Process improvement
- Workflow Optimization
- Operational Readiness
- Playbook Development
- Continuous Improvement
- Root Cause Analysis
- Stakeholder Relationship Management
- Product Partnership
- Technology Collaboration
- Jira
- Customer Experience
Personal Information
Title: HEALTHCARE OPERATIONS & STRATEGIC TRANSFORMATION LEADER
Timeline
Enterprise Project Manager
HHAEExchange
01.2020 - Current
Director, Revenue Cycle Management
Community Care Companions
01.2018 - 01.2020
Assistant Director of Finance
Federal Employment & Guidance Services
01.2015 - 01.2018
MBA -
University of Mount Saint Vincent
Project Management Professional (PMP) -
PMI