Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Windless

Memphis,TN

Summary

Dynamic Computer Repair Technician with proven expertise at Flextronics in hardware troubleshooting and software installation. Recognized for enhancing customer satisfaction through efficient repairs and diagnostics. Adept at data recovery and technical support, consistently achieving high-quality results while maintaining strong attention to detail in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Computer Repair Technician

Kp Staffing/Reconext
02.2024 - 08.2025
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • Recovered critical information from data back ups to restore functionality.
  • Successfully migrated company data during system upgrades without losing any critical information.
  • Managed inventory of spare parts and tools, ensuring all necessary equipment was always readily available for technicians to perform their duties.
  • Refurbished used computers and technological equipment, saving companies money.

Computer Repair Technician

Flextronics
09.2022 - 07.2024
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Wrote reports on computer statuses and maintenance jobs.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and laptops.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Operations Specialist

Nike
08.2018 - 06.2024
  • Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Kept work areas neat, clean and free from debris.

Education

Associate of Science - Phaarmcy Technician

Concorde Career College
Memphis, TN
06-2019

High School Diploma -

Bolton High School
Arlington TN
05-2001

Skills

  • Security issues troubleshooting
  • Software installation
  • Hardware troubleshooting
  • Hardware repair
  • Diagnostics
  • Data recovery
  • Technical support
  • Quality assurance controls
  • Computer assembly
  • Network troubleshooting

Timeline

Computer Repair Technician

Kp Staffing/Reconext
02.2024 - 08.2025

Computer Repair Technician

Flextronics
09.2022 - 07.2024

Operations Specialist

Nike
08.2018 - 06.2024

Associate of Science - Phaarmcy Technician

Concorde Career College

High School Diploma -

Bolton High School

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