Erika Woodard
Columbus,Ohio
Summary
Experienced healthcare professional with strong background in ensuring efficient patient access and administrative processes. Proven ability to collaborate effectively with medical teams and adapt to changing needs. Skilled in managing patient records, scheduling, and providing exceptional customer service. Recognized for reliability and achieving results in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
The Ohio State Wexner Medical Center
03.2023
- Provided clinical staff and patients with accurate up to date information regarding product services and procedures
- Scheduled appointments for patients as assigned
- Assured appointments, demographics and insurance is gathered to support clinical and financial needs
- Solves routine and complex patient problems and knows where to direct patients to access specific questions
- Communicates with clinical staff, medical secretaries and staff in the product service line to ensure patients and departments staff needs are met
Unit Coordinator Labor and Delivery
University Hospital
08.2024 - Current
- Coordinated daily operations of a high-volume Labor and Delivery unit, ensuring seamless communication between nursing staff, physicians, and support teams
- Managed scheduling and resource allocation to maintain optimal staffing levels and support patient care needs
- Maintained accurate patient records and documentation, adhering to HIPAA and hospital policies
- Oversaw the procurement and inventory of medical supplies and equipment, ensuring readiness for emergencies
- Provided administrative support, including triaging calls, scheduling appointments, and managing unit correspondence
Property Sales Consultant
CA Ventures
03.2022 - 02.2023
- Manage the leased property of existing and potential clients
- Organize property viewing, follow-ups, and update the contact management database
- Market the property through an open house and individual viewing
- Negotiate lease terms with landlords and property management companies
- Schedule lease applications and ensure statutory compliance
- Execute lease agreements and assist with move-in processes
- Prepare the required paperwork for the lease
- Plan and put in place a marketing strategy for leased property
- Respond to inquiries or leads and inspect the property
- Provide required help to clients with large real estate portfolios
Lead Catering Coordinator
Giant Eagle
08.2019 - 01.2022
- Able to handle multiple tasks at one time
- Provided exceptional service to our guests
- Ensure that communications from the sales team are being performed and executed at a high level
- Ensure proper food safety programs are being followed
- Pay attention to many tasks while consistently providing exceptional service and responding to telephone and walk in inquiries by determining guest's needs and specifications for referral to the Catering Manager
- Handle event bookings from initial contact to completion of event with strong attention to detail, organization and follow through
Retail Sales Specialist
Athleta Store
01.2018 - 08.2019
- Engage and connect with our customers by providing excellent customer service
- Offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently
- Support sales floor, fitting room, check out, and back of house processes
Education
Bachelor of Science - Human Development
The Ohio State University
Columbus, OH08-2024
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
Certification
- Project Management Professional (PMP) – Project Management Institute.
Timeline
Unit Coordinator Labor and Delivery
University Hospital
08.2024 - Current
Patient Access Coordinator
The Ohio State Wexner Medical Center
03.2023
Property Sales Consultant
CA Ventures
03.2022 - 02.2023
Lead Catering Coordinator
Giant Eagle
08.2019 - 01.2022
Retail Sales Specialist
Athleta Store
01.2018 - 08.2019
Bachelor of Science - Human Development
The Ohio State University
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