Erika Zuniga
Front Desk Receptionist
Santa Ana,CA
Summary
Dynamic and dedicated professional with a strong background as a Receptionist at Fred Loya, excelling in customer service and communication. Proven ability to manage multiple tasks efficiently while maintaining accurate client records. Known for empathy and professionalism, enhancing team collaboration and streamlining office operations.
with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support,
Overview
5
5
years of professional experience
Work History
Receptionist
Fred Loya (Legal)
02.2022 - 11.2023
- Greeted and assisted clients, ensuring a welcoming environment and efficient service.
- Managed multiple phone lines, directing calls to appropriate departments promptly.
- Scheduled appointments and coordinated meetings for legal staff to optimize workflow.
- Maintained accurate client records using case management software for improved retrieval.
- Handled incoming and outgoing correspondence, streamlining communication processes.
- Prepared and organized documentation for legal cases, enhancing team efficiency.
- Provided administrative support by managing office supplies and equipment inventory effectively.
- Assisted in client intake procedures, ensuring compliance with company protocols and regulations.
Education
High School Diploma -
Palmview High School
City Of Palmview Skills
Passionate about Customer service , Public Service
Verbal and Written Communication
Data Entry
Multitasking
Technical Proficiency
Interpersonal Team Work,Empathy,Professionalism
Possess Great Attitudes
Demonstrate Creativity and Innovation
Telephone Skills
Timeline
Receptionist
Fred Loya (Legal)
02.2022 - 11.2023
High School Diploma -
Palmview High School