Erika Zuppa
Brooklyn
Summary
Hospitality professional with a record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in the field.
Overview
6
6
Languages
1
1
Certification
6
6
years of professional experience
Work History
Server Manager
Spes Vino Naturale E Cucina
New York, New York
05.2024 - 09.2026
- Directed staffing schedules, task priorities, and workload distribution to maintain consistent productivity.
- Led cross-functional teams to align daily operations with performance targets and service standards.
- Delivered attentive table service, accurately relayed orders, and resolved guest concerns promptly.
Server
Have & Meyer
New York, NY
09.2022 - 05.2024
- Delivered attentive table service, accurately relayed orders, and resolved guest concerns promptly.
- Processed payments, balanced checks, and handled POS transactions with accuracy.
Server
D'Antan
Brooklyn, New York
09.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered attentive tableside service while coordinating pacing, special requests, and guest satisfaction.
- Recommended menu and beverage pairings using strong knowledge of seasonal offerings and wine selections.
- Managed reservations, seating flow, and table turns to maintain smooth dining room operations.
Wedding Server
Plenilunio Alla Fortezza
Polignano A Mare, Italy
01.2021 - 08.2022
- Coordinated with banquet staff to deliver courses smoothly and maintain reception flow.
- Served plated meals and beverages to guests with timely, attentive table service during wedding receptions.
Education
High School Diploma -
Polo Liceale Fiore Sylos
Terlizzi06.2021
High School Diploma -
Beijing Vocational High School
Beijing02.2020
Skills
- Multitasking
- Bilingual communication
- Guest engagement
- Exceptional customer service
- Team leadership
- Multitasking and organization
- Strong communication skills
- Foreign language proficiency
Certification
- Certification of completing International Exchange Student Experience in Beijing China, 2019/2020
- Certification of completing International Exchange Au Pair Program in Brooklyn, New York 2022/2024
Languages
Spanish
Limited Working
English
Native or Bilingual
Italian
Native or Bilingual
French
Elementary
Chinese (Mandarin)
Elementary
German
Elementary
Timeline
Server Manager
Spes Vino Naturale E Cucina
05.2024 - 09.2026
Server
Have & Meyer
09.2022 - 05.2024
Server
D'Antan
09.2022 - 01.2023
Wedding Server
Plenilunio Alla Fortezza
01.2021 - 08.2022
High School Diploma -
Beijing Vocational High School
High School Diploma -
Polo Liceale Fiore Sylos