ERIKAH LOKEY
Buffalo,NY
Summary
Throughout my employment journey, I have had the opportunity to become experienced in multiple different concepts. My goal overall is to ensure that not only me, but the company also strives positively.
Overview
3
3
years of professional experience
Work History
Claims Administrative Int.
Progressive Insurance
WILLIAMSVILLE, NY
09.2021 - 09.2022
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Analyzed information gathered by investigations to report findings and recommendations.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
CONSUMER SPECIALIST II
KeyBank National Association
LOCKPORT, NY
05.2019 - 03.2021
- Responded to customer inquiries to provide information on bank accounts, policies, products and services.
- Reviewed and analyzed transactions to verify proper processing according to established quality standards.
- Processed money transfers, deposits and withdrawals.
- Communicated effectively with customers, managers and co-workers through email, phone and traditional postal mail.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Opened, closed and updated accounts for customers.
TECHNICAL SUPPORT REPRESENTATIVE
Charter Communications, Spectrum
CHEEKTOWAGA, NY
12.2018 - 03.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and cable.
- Managed high levels of call flow and responded to over 100 calls daily.
Education
Bachelor of Science - HUMAN RESOURCES MANAGEMENT
Western Governors University
Salt Lake City, UT08.2024
Skills
- Coverage Determination
- Claims Assessments
- Informational Releases
- Policy Modifications and Updates
- Financial Assistance
- Claims Adjustments
- Insurance Carrier Applications
Timeline
Claims Administrative Int.
Progressive Insurance
09.2021 - 09.2022
CONSUMER SPECIALIST II
KeyBank National Association
05.2019 - 03.2021
TECHNICAL SUPPORT REPRESENTATIVE
Charter Communications, Spectrum
12.2018 - 03.2019
Bachelor of Science - HUMAN RESOURCES MANAGEMENT
Western Governors University
Similar Profiles
Nicolas LacentraNicolas Lacentra
Large Loss Adjuster at Progressive InsuranceLarge Loss Adjuster at Progressive Insurance
JOANNA LEDEMAJOANNA LEDEMA
Sales Consultant-Seguros Department at Progressive InsuranceSales Consultant-Seguros Department at Progressive Insurance
Michael CamposMichael Campos
Managed Repair Supervisor at Progressive InsuranceManaged Repair Supervisor at Progressive Insurance
Julie HayduJulie Haydu
Claims Auditor IV With AIC Responsibilities at Progressive InsuranceClaims Auditor IV With AIC Responsibilities at Progressive Insurance
Monique JacksonMonique Jackson
Behavioral Health Technician at Community Services For Every1Behavioral Health Technician at Community Services For Every1