Erika Jona Vendivil
Los Banos,CA
Summary
Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Multifaceted specialist with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting.
Overview
8
8
years of professional experience
Work History
Operations Manager
Marriott International, Inc.
09.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Guest Service Specialist
Marriott International, Inc.
02.2017 - 09.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled high-pressure situations with grace, maintaining professionalism at all times.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
Manager in Training
Viray Dental Office
08.2018 - 01.2020
- Insurance coordinator, medical records keeper/ organizer.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Education
Bachelor of Science - Hospitality And Tourism Management
University of Baguio
Baguio, Philippines10.2011
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Multi-tasking
Timeline
Operations Manager
Marriott International, Inc.
09.2023 - Current
Manager in Training
Viray Dental Office
08.2018 - 01.2020
Guest Service Specialist
Marriott International, Inc.
02.2017 - 09.2023
Bachelor of Science - Hospitality And Tourism Management
University of Baguio
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