Erika Michelle Borrero
Waterbury,CT
Summary
Accomplished Department Manager at McDonald's Restaurant, adept in staff management and problem-solving, significantly improved customer satisfaction through strategic service enhancements. Expert in leading teams to surpass performance goals, excelling in human resources management and employee motivation. Demonstrates a strong commitment to safety, security, and organizational efficiency.
Overview
6
6
years of professional experience
Work History
Department Manager
McDonald's Restaurant
184 Chase Avenue Waterbury CT, 06704
01.2019 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Motivated employees through special events and incentive programs.
- Manage and schedule employee shifts.
Education
High School Diploma -
Wilby High School
Waterbury, CT06.2020
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Safety and Security
- Flexible Schedule
- Work Planning and Organization
- Employee Scheduling
- Hiring and Training
- Budget Management
- Human Resources Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Department Manager
McDonald's Restaurant
01.2019 - Current
High School Diploma -
Wilby High School